[masconomo]

When I try to open a folder that's located on my desktop, for about 2 seconds all the icons blink and leave the screen, the system tray icons disappear and then everything comes back - but the folder won't open. The same happens with clickin on My Computer. I can open pdfs and program shortcut icons that happen to be on the desktop. Also, when I go into the Start Menu and click on the Control Panel the same thing happens. Uggh. Any clues???

[devil_himself]

Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
Click the Application category.

Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here

[masconomo]

Thanks Devil.

Here's the most recent error message--

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 3/12/2008
Time: 7:10:49 AM
User: NT AUTHORITY\SYSTEM
Computer: HPNEW
Description:
Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Office 2003 (KB947355): MSO' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 31 30 34 30 {9011040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 32 42 38 42 38 39 37 43 2B8B897C
0030: 2d 46 34 34 39 2d 34 42 -F449-4B
0038: 43 35 2d 42 46 43 34 2d C5-BFC4-
0040: 44 34 44 36 44 32 33 42 D4D6D23B
0048: 34 41 43 36 7d 20 31 36 4AC6} 16
0050: 30 33 03

And here's a quick screen shot

[masconomo]

There are about 15 error messages back to early Feb. I took a screen shot of the list but it wouldn't paste here. Here's one of the more "interesting" error messages in the bunch --

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11722
Date: 3/8/2008
Time: 5:19:24 PM
User: HPNEW\HP_Administrator
Computer: HPNEW
Description:
Product: Ad-Aware 2007 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Uninstall_Old1, location: C:\WINDOWS\system32\, command: cmd /c C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 44 45 44 35 33 42 30 {DED53B0
0008: 42 2d 42 36 37 43 2d 34 B-B67C-4
0010: 32 34 34 2d 41 45 36 41 244-AE6A
0018: 2d 44 36 46 44 33 43 32 -D6FD3C2
0020: 38 44 31 45 46 7d 8D1EF}

[masconomo]

here's another --

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/5/2008
Time: 3:38:17 PM
User: N/A
Computer: HPNEW
Description:
Faulting application hpbootop.exe, version 2.0.5.1, faulting module hpbootop.exe, version 2.0.5.1, fault address 0x00002efa.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 70 62 ure hpb
0018: 6f 6f 74 6f 70 2e 65 78 ootop.ex
0020: 65 20 32 2e 30 2e 35 2e e 2.0.5.
0028: 31 20 69 6e 20 68 70 62 1 in hpb
0030: 6f 6f 74 6f 70 2e 65 78 ootop.ex
0038: 65 20 32 2e 30 2e 35 2e e 2.0.5.
0040: 31 20 61 74 20 6f 66 66 1 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 32 65 66 61 0d 0a 2efa..

[masconomo]

and another

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/2/2008
Time: 1:31:58 PM
User: N/A
Computer: HPNEW
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00009798.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 33 31 31 39 20 61 74 .3119 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 39 37 39 38 00009798
0060: 0d 0a ..

[devil_himself]

Try This

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

[rainforest123]

Take a look at this thread.

http://forums.techguy.org/malware-re...ml#post5698983

RF123

[masconomo]

I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure". I have to uncheck it if I want to shut the computer down but it's always checked when I boot up.

[masconomo]

Devil -- what will that do?? BTW -- I did a Sys Restore but it didn't help.

[rainforest123]

m:
To which service do you refer?
"I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure"."

What have you found during clean boot troubleshooting?

Part of clean boot troubleshooting involves booting to safe mode. Because many services do not run in safe mode, they will be recorded in the event viewer. DCOM is 1 of those errors recorded.

RF123

[rainforest123]

From the KB D_H referenced, 310353.

"This article describes how to configure Microsoft Windows XP to start by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot.""

RF123

[masconomo]

RF -- upon doing the clean boot do you want me to see if things are working alright? Do I need to do anything else?

I've also been getting the IRQL__NOT...etc blue screen when restarting. Let me know if you want the full STOP code thats on this page. Thanks!

[devil_himself]

Navigate To C:\Windows\minidump
Zip some of the recent Minidumps and attach them here

[rainforest123]

m:
Yes, please perform clean boot troubleshooting.

Yes, please provide the complete BSOD messages you receive. Please provide the circumstances; such as at which point of the boot process the BSOD appear; mode into which you are booting; other.

Upon re-starting?

Upon starting after the computer has been off for "XY" # of minutes? How long; 2, 120 minutes?

Do you receive a BSOD EVERYTIME you start / restart?

The term "blue screen of death [ BSOD ]" is used with good reason.


When did the BSOD messages begin?

To which service do you refer?
"I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure"."

RF123