[DOUG3838]

I wonder if anyone can help me i am new to this game.I am running windows home xp service pack 2 on a dell dimension 3100.i have had the computer from dell 2 yrs and no back up cd,s or win xp came with the computer. So i am in the dark as to what to do? When i start the pc win logo starts up then go,s stright to the BLUE screen then i have funny numbers on the screen STOP 0x00000024.(0X00190203),0Xa823735a80xc 0000102,0x00000000.Can not get into win or safe mode or any other mode for that matter no matter what i try still get the blue stop screen can any one help me idiot,s guide please.

[kniht]

Dell has a restore partition on the hdd. This will restore your system to the way it was from the factory.

Your owner's manual should have instructions on using the Restore feature. If you don't have the owner's manual you can download it here

Here's some information taken from the Owner's Manual:

"NOTICE: Using PC Restore permanently deletes all data on
the hard drive and removes any applications
or drivers installed after you received your computer.
If possible, back up the data before using PC Restore.


To use PC Restore:
1 Turn on the computer and watch the keyboard status lights.
2 Immediately upon seeing the lights flash, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete."

[DOUG3838]

Thanks for the info but as i have all my college work on my hard drive i don,t want to format my hard drive is there any other way to save my computer.

[kniht]

Do you know of someone that has the XP Home cd sp2 that you could use to boot from and access the recovery console?

I had a similar problem a while back and had to borrow my daughter's XP cd, and it worked to access the recovery console.

If you are able to borrow a cd see this information:

http://support.microsoft.com/kb/228888

The info. has to do with Win. 2k but the instructions will work for XP Home.

[DOUG3838]

Thanks for your help i will give the xp home a try and let you know the out come best regards