[nelbert]

Kindly help.When I start my laptop,it starts normally,desktop icons are shown.However, I cannot access My Computer icon until the icon of my computer is shown in the taskbar.Any ideas how to remedy this.

[RootbeaR]

Originally Posted by nelbert

Kindly help.When I start my laptop,it starts normally,desktop icons are shown.However, I cannot access My Computer icon until the icon of my computer is shown in the taskbar.Any ideas how to remedy this.

Sounds like you are trying to do so before PC has booted.

Windows likes to show desktop and pretend to be ready but it is still booting up until hard drive activity stops.

[nelbert]

Rootbear,thanks so much for a very fast reply.At least now I know that my laptop has no problem since its still in the process of booting up.

[RootbeaR]

No problem.
Good luck.

[flavallee]

Nelbert:

Once the desktop appears to have loaded completely, give it another minute or so before you start using your computer. It may be checking for new Windows updates or checking for an antivirus definition file update or checking something else online - depending on what's installed in your computer.

If you'd like to post a HijackThis log here, we can see what programs are loading during startup. Most computer users, especially newbies and novices, are guilty of having too many unnecessary programs running in the background. A small startup load equates to a faster startup time, increased overall performance, and a reduced risk of freezes and lockups.

Is your computer an older one with a slow processor and limited RAM?

--------------------------------------------------------------

[nelbert]

Thanks so much for the reply flavallee.Yes my laptop is already old.Close to 4years already.I have a 2gb of RAM installed.Your correct,I noticed that my antivir antivirus is loaded first then followed by the computer icons in the taskbar.Will post hijack this log tonight just to be sure.I really appreciate you fast reply.Again thank you.

[flavallee]

If your computer is only 4 years old and has 2048 MB(2 GB) of RAM, the processor speed and amount of RAM isn't negatively affecting speed and performance.

Hopefully, the HijackThis log will tell us something.

------------------------------------------------------------------

[nelbert]

Flavallee,

Here's my hijack this log.Hope you could find some of your time to analyze this.thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:35:33 PM, on 10/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\Avira\Avira Premium Security Suite\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\TuneUp Utilities 2008\MemOptimizer.exe
D:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Avira\Avira Premium Security Suite\avfwsvc.exe
C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\Avira Premium Security Suite\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TuneUp MemOptimizer] "D:\Program Files\TuneUp Utilities 2008\MemOptimizer.exe" autostart
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{FD5BB6D2-455C-457B-BE4C-98EB8A711ED8}: NameServer = 203.115.130.72,203.115.130.74
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs:
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - D:\Program Files\a-squared Free\a2service.exe
O23 - Service: Avira Premium Security Suite Firewall (AntiVirFirewallService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avfwsvc.exe
O23 - Service: Avira Premium Security Suite MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
O23 - Service: Avira Premium Security Suite Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
O23 - Service: Avira Premium Security Suite Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
O23 - Service: Avira Premium Security Suite WebGuard (antivirwebservice) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.EXE
O23 - Service: Avira Premium Security Suite MailGuard helper service (AVEService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
O24 - Desktop Component 0: (no name) - (no file)

--
End of file - 7711 bytes

[flavallee]

You have Iolo and Tuneup Utilities running in the background, which is probably one reason for the slow startup. There's no need to have "optimizers", "boosters", "cleaners", etc. running in the background. Besides the fact that they can bog down a computer, many of them are useless and can cause problems.

You're using Avira security suite for viruses and other protection. Security suites are good, but many of them are memory-hungry and take awhile to load, so that's something you have to live with. That's one reason why I prefer a stand-alone antivirus program.

You don't want to have any more programs loading during startup and running in the background than you really need.

------------------------------------------------------------------------

[nelbert]

thanks so much flavallee for a very fast reply.will uninstall now iolo and tune up utilities.will update you if there are any changes.

[flavallee]

After you've uninstalled them and have restarted your computer, run a new scan with HijackThis and then post that new log here.

----------------------------------------------------------------

[nelbert]

Flavallee, here's the log file of hijack this after I have uninstalled iolo and tune up utilities.With regards to the loading of My Computer, its still the same.Hope this helps in analyzing the problem.thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:25:31 AM, on 10/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\Avira Premium Security Suite\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{FD5BB6D2-455C-457B-BE4C-98EB8A711ED8}: NameServer = 203.115.130.72,203.115.130.74
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs:
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - D:\Program Files\a-squared Free\a2service.exe
O23 - Service: Avira Premium Security Suite Firewall (AntiVirFirewallService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avfwsvc.exe
O23 - Service: Avira Premium Security Suite MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
O23 - Service: Avira Premium Security Suite Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
O23 - Service: Avira Premium Security Suite Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
O23 - Service: Avira Premium Security Suite WebGuard (antivirwebservice) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.EXE
O23 - Service: Avira Premium Security Suite MailGuard helper service (AVEService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: OwnershipProtocol - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\OProtSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O24 - Desktop Component 0: (no name) - (no file)

--
End of file - 6689 bytes

[flavallee]

The O4 startup list looks good now. The only entry in the list that doesn't need to load and run automatically is:

Nokia.PCSync PcSync2.exe

http://www.sysinfo.org/startuplist.p...er=PcSync2.exe

Let's disable it from doing so. If you discover later that you need it to load and run automatically, you can re-enable it.

Click Start - Run, type in MSCONFIG and then click OK - "Startup" tab.

Remove the checkmark from that entry, then click Apply - OK.

Don't restart your computer yet!

Click Start - Run, type in SERVICES.MSC and then click OK.

Expand the Services window so you can see the list more clearly.

Double-click on:

a-squared Free Service

Bonjour Service

FLEXnet Licensing Service

Google Updater Service

InstallDriver Table Manager

ServiceLayer

Change the setting from "Automatic" to "Manual", then click Apply. You have to do one at a time.

Close the Services window, then restart.

When the small SCU window appears on the desktop, ignore the message. Place a checkmark in it, then click OK.

---------------------------------------------------------------

[nelbert]

Sir Flavallee, I can now access My Computer icon in desktop eventhough the icon in the taskbar has not shown.Thank you for this.However, the avira antivirus still takes a long time to load.Is this normal for a antivirus suite?

[flavallee]

Yes, it's normal for some security suites to take awhile to load, especially if they're downloading and installing definition updates after you start your computer.

---------------------------------------------------------------