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eMachine PC sound won't work


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axagirl's Avatar
axagirl axagirl is offline
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29-Sep-2011, 01:18 PM #1
eMachine PC sound won't work
Hi, guys! My mom has an eMachine PC running Vista. Her sound won't work. I've tried checking devices, control panel sound, updates of drivers, unplugging the speakers and trying them in different ports...none of that helps. The speaker icon on the bottom strip shows motion as if the speakers are working, but no sound is coming out. A friend suggested that it could be a sound card problem and mentioned a usb sound card. Any ideas? Thanks.
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BCGreatness BCGreatness is offline
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29-Sep-2011, 01:53 PM #2
have you attempted to redownload the sound drivers from the manufacture? download this diagnostic tool to let us know what your current setup is. next let us know if you were using a sound card or the motherboards onboard sound. the difference if you dont know is that a sound card you can take out of the computer, the onboard is built into the motherboard. if you have a soundcard please provide the name and numbers ( serial number if you can find it ) on the card. if your using the onboard sound then go into your device manager and scan computer for hard ware changes, then type all of the devices that have a ! or ? next to them. if no ! or ? marks under audio let us know what the device name is, mabe you just need to reinstall the audio drivers.
here is the link for the diagnostic program, all it does is tells us a little more about your computer. http://static.techguy.org/download/SysInfo.exe
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axagirl axagirl is offline
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20-Oct-2011, 06:04 PM #3
Thanks, BCGreatness. Sorry it took this long to write back, but I've just been able to get out to my mom's to access her computer. Here is what I found out:

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 1, 32 bit
Processor: AMD Athlon(tm) Processor LE-1640, x64 Family 15 Model 95 Stepping 3
Processor Count: 1
RAM: 1917 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 128 Mb
Hard Drives: C: Total - 142385 MB, Free - 94920 MB;
Motherboard: eMachines, MCP61PM-GM, 2.2 , OEM
Antivirus: Microsoft Security Essentials, Updated and Enabled

When I checked on the sound thru the control panel, it said, "Realtek High Definition Audio not plugged in." However, the speakers ARE plugged in and on.

Any more suggestions? Thanks.
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22-Oct-2011, 03:45 PM #4
My motherboard has built in sound jacks. In Control Panel, Sounds. the leftmost tab is labled Playback. Click on Speakers, then click on the Properties button. A dialog box will pop up. Then click on the Level tab. In there you can adjust the volume slider.
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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23-Oct-2011, 09:40 AM #5
Quote:
Originally Posted by axagirl View Post
OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 1, 32 bit
Vista needs to be upgraded to SP2.

After that's done and the computer is restarted, make sure to install the post-SP2 important/recommended updates.

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