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BSOD - KERNEL_STACK_INPAGE_ERROR - have to run in safe mode :(


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Beaniehead's Avatar
Beaniehead Beaniehead is offline
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Join Date: Mar 2012
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26-Mar-2012, 06:01 PM #1
Question BSOD - KERNEL_STACK_INPAGE_ERROR - have to run in safe mode :(
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 1, 32 bit
Processor: Genuine Intel(R) CPU T2060 @ 1.60GHz, x86 Family 6 Model 14 Stepping 12
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 104500 MB, Free - 8644 MB; D: Total - 9969 MB, Free - 4528 MB;
Motherboard: Gateway,
Antivirus: Kaspersky PURE, Updated and Enabled
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Out of nowhere, a blue screen appears and says, "KERNEL_STACK_INPAGE_ERROR" and a lot of writing which you can see from an image I took from my phone.


For the purposes of people googling for the specific error number and being referred here, I'll write it here as follows:
STOP: 0x00000077

I believe, after thinking back a lot, that this occured while Kaspersky was updating during a skype video call. I think skype has nothing to do with it, but the kaspersky as I'll explain further.
After this happened the laptop restarted, and booted normally. I continue using as usual and again the same screen appears after some usage of the laptop.

Since then I ran in safe mode as I am currently, and as Kaspersky doesn't run in safe mode everything is fine. When I boot into normal mode, the laptop runs fine, but then when I run an update or run a scan with the software, (or maybe even if the kaspersky process is running) the screen appears and the laptop restarts. This is how I kinda cancelled it down to Kaspersky (possibly).

On another occasion I had another blue screen but different, and the details are as follows, with the minidump file attached:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 858F5886
BCP3: 87F22A3C
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini031712-01.dmp
C:\Users\(user)\AppData\Local\Temp\WER-87890-

0.sysdata.xml
C:\Users\(user)\AppData\Local\Temp\WER1A43.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
---------------------------------------------------------------
I did run a repair installation of kaspersky and the problem still persists, but it did seem to extend the time before the blue screen usually appears but that may just be me :S

Any help would be much appreciated!
Many Thanks!
Attached Files
File Type: zip Crash report.zip (22.8 KB, 22 views)
Mumbodog's Avatar
Member with 7,891 posts.
 
Join Date: Oct 2007
Experience: Advanced
29-Mar-2012, 03:42 PM #2
See this page for some tips, see "Resolution" section
http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

Video driver is implicated in my debug analysis.
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Tags
0x00000077, bsod, crash, locale id 2057, vista

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