Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows Vista Windows Vista
Search Search
Search for:
Tech Support Guy > > >

Defragging


(!)

Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
21-May-2012, 07:34 PM #1
Defragging
Hello,

My puter was running slow. Took to tech. He says it looked okay, but says to defrag when it starts running slow.
Just wondered what this can mean that I need to defrag so often and is there something else I can do to prevent it
from running slow?

Thanks,

Putergal
TheShooter93's Avatar
TheShooter93   (Cody) TheShooter93 is online now TheShooter93 has a Profile Picture
Computer Specs
Member with 9,897 posts.
 
Join Date: Jul 2008
Location: Orlando, Florida
Experience: Advanced
21-May-2012, 07:45 PM #2
Click Start.

In the search bar type msinfo32 and hit Enter.

Copy and paste this information and put it in your next post.

----------------------------------------------------------------------------------------

Click Start.

In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

Write down only the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

----------------------------------------------------------------------------------------

Click Start - Run, then type in

%temp%

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
21-May-2012, 08:11 PM #3
Defragging
Info you requested Shooter 93:
OS Name Microsoft® Windows Vista™ Home Basic
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DICE-PC
System Manufacturer PCCHIPS
System Model A11G
System Type X86-based PC
Processor AMD Sempron(tm) Processor 3400+, 1800 Mhz, 1 Core(s), 1 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 7/24/2006
SMBIOS Version 2.2
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Dice-PC\Dice
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 958 MB
Available Physical Memory 230 MB
Total Virtual Memory 2.13 GB
Available Virtual Memory 982 MB
Page File Space 1.23 GB
Page File C:\pagefile.sys
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
21-May-2012, 08:33 PM #4
Startup items with Checkmarks:

RealTek Sound Manager
Windows Defender
Photo Express
Lexmark Fast Pic Application
Apple Push
iTunes
Adobe Acrobat
Adobe Reader and Acrobat Manager
NsWrtMon Application
Microsoft® Windows® Operating System
Quicktime
Java ™ Platform SE Auto Updater 2.0
DW6
APC PowerChute Personal
TheShooter93's Avatar
TheShooter93   (Cody) TheShooter93 is online now TheShooter93 has a Profile Picture
Computer Specs
Member with 9,897 posts.
 
Join Date: Jul 2008
Location: Orlando, Florida
Experience: Advanced
21-May-2012, 10:45 PM #5
In MSCONFIG, you can remove the checkmark from all of the entries except:

Windows Defender

------------------------------------------------------

Based on that information, I don't see that you have an antivirus program installed.

Download and install Microsoft Security Essentials.

------------------------------------------------------

Download and run the Crucial System Scanner.

This will eventually lead you to a page giving information about your RAM configuration.

Take a screenshot of that page and attach it in your next reply.

------------------------------------------------------

To take a screenshot,

1- Hit the Printscreen key on your keyboard. This will copy your entire screen to the clipboard. Hitting ALT + Printscreen will only copy the active window.

2- Open Paint (click Start > Run > type mspaint and click OK)

3- Select Edit.

4- Click on Paste.

5- Select File.

6- Click on Save As...

7- Save your screenshot as a JPEG file.

8- Attach the screenshot to your next post.

How to Attach a File on TSG

------------------------------------------------------

And lastly, please use the forums to communicate with me, not the private messaging system.

To answer your question though, yes, it is safe to follow my directions.

I wouldn't give you harmful instructions.
blues_harp28's Avatar
Trusted Advisor with 15,985 posts.
 
Join Date: Jan 2005
Location: London England
22-May-2012, 05:43 AM #6
In addition to the above.
Post a Hjt log - so we can see what is running on your system.

Hijack this 2.04
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
__________________
Superantispyware
Malwarebytes
Ent's Avatar
Ent   (Josiah) Ent is offline Ent is a Trusted Advisor with special permissions.
Computer Specs
Trusted Advisor with 5,270 posts.
 
Join Date: Apr 2009
Location: United Kingdom
Experience: Intermediate
22-May-2012, 07:55 AM #7
You also seem not to have an anti-virus installed on that computer.
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
22-May-2012, 10:45 AM #8
Shooter93,

I unchecked all entries in msconfig except Windows Defender.
I am running the free Avast antivirus.
Should I still download the 2 programs and send you a screenshot?

Thanks,
Putergal
TheShooter93's Avatar
TheShooter93   (Cody) TheShooter93 is online now TheShooter93 has a Profile Picture
Computer Specs
Member with 9,897 posts.
 
Join Date: Jul 2008
Location: Orlando, Florida
Experience: Advanced
22-May-2012, 10:49 AM #9
You do not need to install Microsoft Security Essentials as long as Avast! is launching at startup. It's just odd that it's not listed in MSCONFIG as doing so.

You should still download and run Crucial's System Scanner though and attach the screenshot.

Also, if you could give us that HjT log blues_harp28 requested, that would be helpful.

They might be able to see something I wouldn't with the HjT log as only Trusted Advisors or Malware Removal Experts are allowed to analyze HijackThis logs.
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
22-May-2012, 03:11 PM #10
Downloaded Crucial System scanner and (hopefully) have it attached here.
Let me know if I messed up.
Thanks,
Attached Thumbnails
Defragging-untitled-paint.jpg  
TheShooter93's Avatar
TheShooter93   (Cody) TheShooter93 is online now TheShooter93 has a Profile Picture
Computer Specs
Member with 9,897 posts.
 
Join Date: Jul 2008
Location: Orlando, Florida
Experience: Advanced
22-May-2012, 03:38 PM #11
The scan shows that you could (at least) max out your computer with 4GB of RAM which would improve performance a decent amount.

I can't advise what RAM to purchase though, as it doesn't give specific details.

We'll have to get that next.

----------------------------------------------------------------------------

Before we do that though, please post the HijackThis log as blues_harp28 requested.

Here is another set of directions to do the same thing:

Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the entire log file here.
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
22-May-2012, 09:27 PM #12
defragging problem
Hi,

I'm going nuts here. This is what I think is the log after a HiJackThis scan.
Let me know if it's not what you need.

Thanks,
Putergal
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
22-May-2012, 09:33 PM #13
defragging
OOPS! Like I said going nuts here.
Hope this is what you need from the HiJackThis scan.
Thanks,
Putergal
Attached Files
File Type: txt 'hosts'.txt (430.3 KB, 90 views)
blues_harp28's Avatar
Trusted Advisor with 15,985 posts.
 
Join Date: Jan 2005
Location: London England
23-May-2012, 04:50 AM #14
You will need to disable UAC.
Go to Control Panel - User Accounts, then turn off and disable the User Account Control[UAC]
Apply the change > restart your computer.

You can later turn on User Accounts - once we have checked your system.
Now the Hjt log should work for you.
Putergal's Avatar
Putergal Putergal is offline
Computer Specs
Member with 29 posts.
THREAD STARTER
 
Join Date: May 2007
Experience: Self taught with lots to learn
24-May-2012, 01:31 PM #15
Blue,
Thanks for helping out.
Below is the info you requested.
TY Putergal

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:24:50 PM, on 5/24/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19222)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.directv.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.directv.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: FCToolbarURLSearchHook Class - {f78bf7a8-cf12-4de7-a6da-c463d1b539a7} - C:\Program Files\Dogpile Bundle Toolbar\Helper.dll
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: FCTBPos00Pos - {BFE4B5CB-63F7-4A51-9266-6167655D5B4F} - C:\Program Files\Dogpile Bundle Toolbar\Toolbar.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Dogpile Bundle Toolbar - {C80BDEB2-8735-44C6-BD55-A1CCD555667A} - C:\Program Files\Dogpile Bundle Toolbar\Toolbar.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/Driver...sysreqlab3.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9adb747ff4cb6) (gupdate1c9adb747ff4cb6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxci_device - - C:\Windows\system32\lxcicoms.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PCLEPCI - Pinnacle Systems GmbH - C:\Windows\system32\drivers\pclepci.sys
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

--
End of file - 5981 bytes
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑