[yazJose]

I have a acer aspire x 1700 running vista version 2.
some months ago, i reformatted my hard drive because win keep crashing. recently again, it began to crash again. Ive tried to clean my pc a bit, because i felt the chassis a bit warm. but periodically it still crashes. Can someone assist me in finding out what could be wrong. i dont believe its a virus, probably hardware, but I cant tell. not sure how to read a dump file. perhaps that could pinpoint it for me.
thanks

[Megabite]

take a look and see if any minidumps have been created

you will find them here They are located in C:\WINDOWS\Minidump

Copy the last 3 to another location put them in a folder and compress the folder zip or Rar and Go Advanced in your post then Manage Attachments and post them

Note Do not try to compress them until you have copied them to somewhere else.

[yazJose]

Ok Megabite
I think ive upload the minidumps. Please advise and thanks taking the time to looking into it.

[Megabite]

Ok you must have done something wrong as that zip folder is empty.

Try again.

[yazJose]

ok hopefully this works

[yazJose]

Originally Posted by Megabite

Ok you must have done something wrong as that zip folder is empty.

Try again.

ok, here it goes

[yazJose]

Hi megabyte
were you able to look at my crash files to determine what my problem maybe?
thanks for your help. take care

[Megabite]

OK you got the folder this time but nothing in it.

You must open the minidump folder and copy the files in to somewhere else on your PC then zip them and post.

[yazJose]

Hi
ok, i am trying it again
thanks for your help

[Megabite]

Yes well done you got it!

Probably caused by : ntoskrnl.exe

Probably caused by : dxgkrnl.sys

Probably caused by : win32k.sys

Check you video drivers are up to date

Some history about the system you have also.

Try this link to download a small program from this site that will tell you most of the specs we need

TSG System Information Utility

Some of those minidumps can be memory and or over heating


Download and install hwmonitor
and see what the temps etc are. Download the 1.19 setup, english on the righthand side.
....take a reading when not running the game or programs CPU(core) and GPU Video card and post them. (Just a screenshot of results is fine)

Then run the game or any other intensive program for awhile and take another reading post the results

[yazJose]

wonderful
I also noted the cpu was warm. so i did some cleaning of the fans a week or so ago and ive noted it was running better. but i need to for clean it a bit more thorough. Here are the specs for my machine

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce G100, 512 Mb
Hard Drives: C: Total - 293412 MB, Free - 158187 MB; D: Total - 296583 MB, Free - 141126 MB;
Motherboard: Acer, Aspire X1700
Antivirus: Norton 360, Disabled

Let me know from reading the history if you have any suggestions.
I will download the monitor program and try it out over the next few days and reply back to you.
thanks for your patience.

[yazJose]

Hey guys
after about a week of good stable systems, it started to crash again this weekend. I am adding another dump file if you wouldnt mind reviewing it again. on 2 occasisons it crashed just soon after turning it on. Probably best to get new memory sticks?

the two error messages were "system service exception" and "Page default for it in non-page area" (from what i recalled)

I couldnt download the HW Monitor. my computer did allow me.
Not sure the best way of updating my drivers.

Thank you

[Megabite]

All 3 mini dumps where

Probably caused by : ntoskrnl.exe

This a generic error can be many things.

First to check would be Hard drive and memory first.

You can get the diagnostics tool from the hard drive manufacturers site........


Look here: http://www.memtest86.com/download.html

You can also try taking one stick of memory out and testing and then take that one out and try the other one.
For memory you will have to burn an ISO image of the memtest program and run it on startup.

[yazJose]

Hi Megabite
I wanted to touch base with you since you had been helpin me with my pc problems. after several weeks of further frustration, i finally opened the pc, clean it as well as I could. Remove and cleaned the ram and for the last 2 weeks it has been working without an issue. which has been the longest its worked w/o crashing since the past 3 months.

So hopefully this will take care of my problem.
Again thank you and if i encounter issues again, i would like to touchbase with you.
have a wonderful summer