Solved: help reading sfc scan log

hummerh14 · 28-May-2012, 05:18 AM #1

I need someone to review my cbs log and make a list of damaged system files for me all help is appreciated.

blues_harp28 · 28-May-2012, 01:43 PM #2

Hi and welcome.
Are you having problems with your Pc - if yes, can you list them and we can then help you?

Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links

hummerh14 · 30-May-2012, 03:41 PM #3

Yes but I know whats wrong I just need someone to read the sfc log and list the damaged files please need help.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3600+, x64 Family 15 Model 107 Stepping 1
Processor Count: 2
RAM: 957 Mb
Graphics Card: NVIDIA GeForce 6150 LE, 64 Mb
Hard Drives: C: Total - 294963 MB, Free - 142239 MB; D: Total - 10239 MB, Free - 6507 MB;
Motherboard: Dell Inc,
Antivirus: None

blues_harp28 · 30-May-2012, 03:49 PM #4

The log will take a long time to read and the report given, may not relate to your problem.

If you know the problem - can you not tell us and we may be able to help you.
Your Pc specifications listed above - show that you do not have an Ati-Virus program installed - is that correct?

hummerh14 · 30-May-2012, 05:36 PM #5

i need the cbs log because alot of system files have been damaged and i have tried all other ways to restore the files. so my final attempt is for someone to read the file and give me a report so i can get the system files from the installation cd. and yes i dont have any antivirus besides windows defender which is crappy.

blues_harp28 · 30-May-2012, 06:21 PM #6

If the system files have been damaged - you may have to do a Repair Install of Vista.

Check here and read all information before proceeding with the repair install.
http://www.vistax64.com/tutorials/88...all-vista.html

blues_harp28 · 30-May-2012, 06:49 PM #7

Avira Free Antivirus
http://www.avira.com/en/avira-free-antivirus

Microsoft Security Essentials.
http://windows.microsoft.com/en-US/w...ity-essentials

Avast! Free Antivirus.
http://www.avast.com/free-antivirus-download

Only one Anti - Virus program needed of course.

hummerh14 · 30-May-2012, 06:55 PM #8

thanks for the quick replies but a repair install is not an option for me right now i don't want to take the risk. please review over the log a make a report your help is appreciated.also forgot that i do have superantispyware.

blues_harp28 · 30-May-2012, 07:06 PM #9

Does the Pc start and boot to the desktop?
Are you able to use the Pc - to navigate files and folders?

Can you access the internet - can you download files - programs from the internet?
What problems are you having with the Pc?

hummerh14 · 30-May-2012, 07:11 PM **#10**

well after a virus attack like two months ago it did some damage to the system files but i never went back to fix them and now im getting alot of blue screens lately doing normal things like watching YouTube and yes to all the questions you asked.

blues_harp28 · 30-May-2012, 07:14 PM **#11**

First post a Hjt log - to see what is running on your system.
Then we will check why you are getting Blue Screens

Hijack this 2.04

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Also post the uninstall log from Hjt log
Start HiJackThis.
Click > Open The Misc Tools Section button.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Copy-and-Paste the uninstall list in the reply box.

----

Should the Hjt log not be accessible - you may need to disable UAC.
Go to Control Panel - User Accounts, then turn off and disable the User Account Control[UAC]
Apply the change > restart your computer.

You can later turn on User Accounts - once we have checked your system.

hummerh14 · 31-May-2012, 02:18 PM **#12**

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:17:17 PM, on 5/31/2012
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\HWKeyPlus.exe
C:\Windows\System32\HWTabTray.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\ctfmon.exe
C:\Users\Dell 6\AppData\Local\Akamai\netsession_win.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Dell 6\AppData\Local\Akamai\netsession_win.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net?cid=tbid03222012
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1:9421;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
R3 - URLSearchHook: (no name) - {687578b9-7132-4a7a-80e4-30ee31099e03} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files\xfin_portal\comcastdx.dll
O2 - BHO: Updater For XFIN_PORTAL - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - (no file)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: (no name) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - (no file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files\xfin_portal\comcastdx.dll
O4 - HKLM\..\Run: [HWTablet KeyPlus] C:\Windows\system32\HWKeyPlus.exe
O4 - HKLM\..\Run: [HWTablet Service] C:\Windows\system32\HWTabTray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [MegaPanel] "C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe"
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OE1FSC1SNkJGRS1IV1VIRi1EUE5EQS1WRlVXWC0yRU1CUg"&"inst=NzYtNzQ1NjI3M zg2LVNQMSsxLVNQMVRCKzEtU1VEKzEtRDM4MUwrNi1TMUkrMS1TVTMrMS1DSVArMi1ERFQrMC1J MTArMS1MU0QrMg"&"prod=94"&"ver=10.0.1390
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Dell 6\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [ComcastAntispyClient] "C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide
O4 - HKLM\..\Policies\Explorer\Run: []
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-431960843-3446698297-521449557-1001\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'UpdatusUser')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"
O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"
O8 - Extra context menu item: Download with &Media Finder - C:\Program Files\Media Finder\hook.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube Download - C:\Users\Dell 6\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubedownload.htm
O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Users\Dell 6\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O15 - Trusted Zone: http://www.convergysworkathome.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: dlbf_device - - C:\Windows\system32\dlbfcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HWSuperPowerTablet - Unknown owner - C:\Windows\jwpen.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\Windows\system32\lexbces.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Sonic Solutions - (no file)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10520 bytes

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blues_harp28 · 03:06 PM

As you know, you do not have an Anti-Virus program installed and you do not have the latest Service Pack for Vista.

MalwareBytes
Start Malwarebytes Anti-Malware - let it update.
Click on Scanner > then quick scan > then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

SuperAntiSpyware
Update first - then Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.

Depending on what shows up in your Malware logs - we may need to move your post to the Virus & Other Malware Removal Forum for expert help

Edit
You already have these two programs installed.
Update them - scan your Pc - post the logs.

**Elvandil** · 31-May-2012, 03:10 PM **#14**

Just FYI: A list of damaged files will do you no good. First of all, if you look at the DVD, the system files are not on it. The DVD does not "install" Windows - it imposes an image of Windows on the drive, unlike all earlier versions of Windows.

Secondly, Windows File Protection will prevent you from replacing files.

And thirdly, if files need replacing, SFC will replace them on next boot from the WinSxS folder on your hard drive. The list is in a file called "pending.xml" in the WinSxS folder.

hummerh14 · 31-May-2012, 06:48 PM **#15**

well when i ran the sfc it said it was unable to fix all the damaged system files also i was wondering when you do a repair install can you use the same product key

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