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can't connect to secure wireless hotspot


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surething58 surething58 is offline
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26-Jun-2012, 11:05 AM #1
can't connect to secure wireless hotspot
My Compaq Presario laptop running Windows Vista cannot connect to my new Verizon hotspot. I have narrowed it down to the fact it cannot connect when the hotspot is secure. If I open it, the laptop can connect. Is there some setting within Windows Vista that I can change so it can connect to the hotspot in secure mode? I updated the wireless driver, and it still won't connect in secure mode.

Thank you.
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captainron276   (Ron) captainron276 is offline captainron276 has a Profile Picture
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26-Jun-2012, 12:19 PM #2
Have you checked in with Verizon concerning this matter?
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26-Jun-2012, 03:06 PM #3
Yes, I have. It appears to be Windows Vista glitch.
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etaf   (Wayne) etaf is offline
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26-Jun-2012, 03:12 PM #4
can we see an ipconfig /all - it may be a known issue with an adapter if its a AR5007(EG)
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
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Wayne
Please let us know what the final solution was to any problem posted
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Burnsma64 Burnsma64 is offline
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01-Jul-2012, 03:49 PM #5
I don't have the answer, I have the same problemwith Verizon, Amazon, and Yahoo. I was told to try another IP. Hate to do that.
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Tags
hotspot, secured network, wifi, wifi connectivity, wifi driver

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