[yaboya]

A windows update will not complete.When I turn on laptop,"configuring updates"Stage 3 0f 3.0% complete.Do not turn off your computer.Then screen goes dark.15 seconds later,it starts again.Takes a long time to load.135/9161(system.desidn.itt.Back to configuring.Please help.

[Macboatmaster]

Welcome to Tech Support Guy

Is this a normal set of updates, or a fresh install of Vista and then the complete set of outstanding updates.

[yaboya]

Thanx for replying.Avast decided to disc scan and there were updates from windows as well.Normal updates.

[Macboatmaster]

Do you have the Vista DVD if so do this


1. Boot to the Windows DVD and choose the repair option in the lower left
hand corner, choose System Restore, and select a Restore Point predating the
attempted installation of the updates.

IF you do not have the DVD boot to Safe Mode on F8 - key this by tapping F8 immediately the laptop boots.
If you then are presented with the option - repair your computer choose system restore from that menu.

If you do not have that option repair your computer choose safe mode

Once in Safe Mode, invoke System Restore as follows:

Start | Run | (type in) rstrui.exe | [OK]

Select an available Restore Point predating the attempted installation of
the updates.

[yaboya]

I do not believe so.Its my partners laptop.She is on her way home but I would be surprised if she has it.I will ask when she returns.If not,is there any other solution?

[Macboatmaster]

As posted my post 4

[yaboya]

Sorry for being slow getting back to u.it does not give me opportunity to repair or system restore

[Macboatmaster]

Have you been able to boot to Safe Mode

[yaboya]

safe mode.
safe mode with networking.
safe mode with command prompt.
enable boot logging
enable low resolution video
last known good configuration(advanced)
directory services restore mode
debugging mode
disable automatic restart on on system failure
disable driver signature enforcement
start windows normally
m failure

[yaboya]

ignore bottom line-n failure

[Macboatmaster]

So which have you tried
Try Last Known Good
Then safe mode

[yaboya]

Believe me,I tried them all,more than once.I also tried f5 and f10 but no use.I'm afraid I will have to take to the ripoff merchants.Thanks anyway.

[Macboatmaster]

No there is no need to do that. At least not yet.
Please tell me what happens when you try to boot to Safe Mode.

[yaboya]

it loads window files.screen goes dark.after 25-30 seconds,windows starts with "configuring updates stage 3 of 3.-0%complete.do not turn off computer.stays onscreen 5 seconds,shuts down,immediately restarts with "microsoft corporation"for 30 secs,then configuration shows again.

[Macboatmaster]

OK
You have the following choices
1. You can recover your personal data, using another program I will send you.
Then you can attempt a restore to factory condition - if there is a restore partition on the hard drive.
I tend to think there may NOT be as otherwise I would have expected F8 to include at the top the heading REPAIR YOUR COMPUTER.

This would have enabled us to get to a cmd prompt in what is known as the recovery environment and take it from there.

IF YOU wish I can still send you the other program and you can secure your docs images and music.

2. You can establish if you do have the Vista DVD and then we can use that to boot and hopefully achive the same.

3. You can do this on another VIsta computer
http://www.vistax64.com/tutorials/14...very-disc.html

and use the made CD on this computer.

4. You can borrow a friends or colleagues Vista DVD and see if you can get a boot to that

5. You can if you cannot find your DVD or do any of the other suggestions see if the reinstall DVD is still provided for the laptop either from the manufacturer or when they no longer provide sometimes they are available from independant companies.
This is far cheaper than buying the Operating system, as of course you already have purchased that when you bought the laptop and you are simply buying a reinstall CD.

For some of those I need the make and FULL model of the laptop.