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Computer Freeze Exploring Internet


retroskater's Avatar
retroskater retroskater is offline
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Join Date: Jun 2012
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27-Jun-2012, 12:43 AM #1
Computer Freeze Exploring Internet
I've been having major problems with my computer freezing for about a week. My screen locks up, mouse and keyboard are not responsive, ctrl/alt/delete does not work. The only thing that responds is the disc drive can open and close. I need to shut down the computer using the power button to recover. The problem occurs when I use Internet Explorer or Google Chrome. I can have the browsers open, however when I begin web searching, using Facebook, or playing Farmville on either browser I can only do so for a limited amount of time (usually 5-10min) before it freezes my computer. I've never had this problem before. I have ran my Norton 360 Anti-Virus (even shut it off to see if there was a conflict), Norton Power Eraser, and Malwarebytes but came up with nothing. I have cleared my temporary internet files, completed system updates, checked for problematic/updated drivers, and tried to go back to multiple store points but the problem still exists. I have also checked to see if both cooling fans were working, if the unit was running hot, and for buildup of dust, which all checked out. I am able to surf the net as long as I want using either browsers without any freeze-ups in Safe Mode. I am becoming frustrated and would appreciate any insight on this issue. I really do not want to restore back to original factory settings because I have tons of data to transfer if I choose to go that path. Thank you so much!
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computersarecool   (Bradley) computersarecool is offline
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Member with 571 posts.
Join Date: Nov 2010
Location: Taunton
Experience: Intermediate
12-Jul-2012, 05:39 AM #2
It may be a virus. Please run a full virus scan. You may wanna eat out. Full scans take a while. If that dosnt work, try to boot into safe mode with networking. Does it freeze up in safe mode?
liam7k's Avatar
liam7k liam7k is offline
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Member with 23 posts.
Join Date: Jul 2012
Location: Alicante,Spain
Experience: Intermediate
16-Jul-2012, 01:15 PM #3
reinstall IE to the newest version, same for chrome, plus I reccomend downloading firefox as i never have these problems with
firefox. Lemme know how it goes.
TerryNet's Avatar
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Moderator with 69,196 posts.
Join Date: Mar 2005
Location: Ottawa, IL
17-Jul-2012, 01:41 PM #4
Uninstall Norton and run the Removal Tool. You can reinstall it after testing.
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