[Jepprey]

Well, my sister has been having problems with her HP laptop. Running Windows Vista.

I zipped the minidump files on her laptop for anybody to check the files, because it seems it's been happening quite regularly the past couple of days for her.

I myself fixed this problem on one of my older laptops once before, but I can't seem to find the error this time around!

There wasn't a common error code, it was different most of the time. I uninstalled many of her recent upgraded software as well, but the blue screen has continued to come up.

Here are a few codes it has shown for the many times the computer has done a minidump:

BAD_POOL_CALLER
BAD_POOL_HEADER
IPQL_NOT_LESS_OR_EQUAL

Any help?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) X2 Dual-Core QL-64, x64 Family 17 Model 3 Stepping 1
Processor Count: 2
RAM: 2813 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 226437 MB, Free - 68525 MB; D: Total - 12032 MB, Free - 1948 MB;
Motherboard: Compal, 30FB
Antivirus: Norton Internet Security, Updated and Enabled

[Jepprey]

She got this one today.

PAGE_FAULT_IN_NONPAGED_AREA



still happening. just not as frequent.

[blues_harp28]

Hi and welcome.
Minidump check.
Probably caused by : SYMEVENT.SYS
Probably caused by : memory_corruption
Are two of the recent ones.

SYMEVENT.SYS
Reates to Symantec [Norton] Internet Security.
Uninstall the program and re-intall.
That may help in re-installing the drivers.

Memory_corruption.
Run a Mem Test.
http://www.memtest86.com/download.html
http://oca.microsoft.com/en/windiag.asp

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
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You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to [Download (Pre-built & ISOs]
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

[flavallee]

What's the model name and model number of that HP/Compaq laptop?

If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

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[Jepprey]

Thanks blues_harp28 ! I'll tell her to uninstall/reinstall her norton anti-virus first thing tomorrow. Then do a memory test within the next couple of days.

Originally Posted by flavallee

What's the model name and model number of that HP/Compaq laptop?

If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

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It's an HP Pavillion dv4 1308ca notebook pc.

I'll check with her on the numbers tomorrow!

[blues_harp28]

Ok - keep us updated.

[flavallee]

Originally Posted by Jepprey

It's an HP Pavillion dv4 1308ca notebook pc.

Here is the support site for the HP Pavilion dv4-1308ca Entertainment (product number NV163UA#ABC) laptop/notebook.

If HP Customer Care no longer has the recovery disc kit available for purchase from here, you should be able to purchase it from Computer Surgeons HP Recovery Center.

If the built-in recovery partition doesn't work so that laptop/notebook can be reverted back to its original factory condition (if needed), or if the hard drive dies and needs to be replaced, the recovery disc kit will be needed.

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