[appletree35]

Hi Everyone, hope someone can help. I turned on my laptop and realised I cannot connect to the internet at all by wireless or even through the ethernet cable. It shows local connection but is unable to connect to the internet. However, I can do so if I get to safe mode with networking and no other laptops in the house are exhibiting the same issues.

I have ran mcafee virus scan, malwareantibytes and spybot search and destroy and there is no virus, a few malwares which have all been removed. I have also tried running a diagnostic test and my laptop shuts down in the middle of it for no apparent reason. All the network drivers are also up to date and there are no windows updates to be installed either.

Windows firewall is not turned on either.

I'm running Windows Vista 64bit on a Dell Inspiron.

Does anyone have any ideas?

Thanks in advance.

[etaf]

mcafee have issued an update that has cause this issue -

we have a sticky at the top of the networking forum here
http://forums.techguy.org/networking...s-network.html

20th August 2012
Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update
McAfee has updated a file that has caused issues with McAfee antivirus products and disruption to some customers' Internet service

Solution
http://mcaf.ee/s3b79
also the removal tool has resolved quite a few issue reported here - see below

Environment/Affected Suites:
All McAfee suites

Affected Operating Systems:
Windows XP
Windows Vista
Windows 7

Problem 1
After a recent update, customers are unable to access the Internet.

Problem 2
Customers are unable to perform any actions in the McAfee Security Center console. One of the following errors displays when you perform any operation in the McAfee Security Center console such as scans and updates:

Solution
http://mcaf.ee/s3b79
also the removal tool has resolved quite a few issue reported here - see below


Mcafee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://majorgeeks.com/McAfee_Consume...ool_d5420.html

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[appletree35]

HI etaf, Thanks so much for coming back to me. I will try this the minute I get home from work and update if that has fixed it.

[appletree35]

It worked, thanks so much!

[etaf]

your welcome thanks for letting us know
You can mark your own threads solved using the button at the top of the page of the thread in the upper left corner.

if you decide not to put mcafee back on the PC or not to subscribe to the service
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i'm not an expert here - but if you look through the security forum, you will see a lot of recommendations for windows 7

The windows 7 firewall is considered adequate and especially if you are connected behind a router.
Have a read in our "general security" forum and look for the advice from our security gurus, they are identified with a gold shield next to their name

Several excellent free antivirus programs are available (But you should only ever have 1 on the PC at a time otherwise this can cause issues ).

Microsoft Security Essentials (MSE)
http://www.microsoft.com/en-gb/secur...s/default.aspx

Avast
http://www.avast.com/free-antivirus-download

AntiVir
http://majorgeeks.com/Avira_AntiVir_...irus_d955.html

EST Nod 32 also gets a lot of very good reviews although it is not free
ESET NOD32
http://www.eset.com/home/

these Two programs are also recommended to be on the PC and can be on with any of the above antivirus programs.

Malwarebytes
http://www.malwarebytes.org/mbam.php
superantispyware
http://www.superantispyware.com/download.html


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