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centrino207's Avatar
centrino207 centrino207 is offline
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15-Sep-2012, 05:08 AM #1
Question Very slow internet.
For some reason I have a very slow internet both IE and firefox it takes very long time for a page to load. I see in device manager a ! on my network adapter and saying

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

If I go driver and click on update driver from web site it saying you have latest one.But message above saying for some reason Windows cannot load the drivers.

Note I'm running windows vista .
Zero-Cool's Avatar
Zero-Cool   (Vivek) Zero-Cool is offline
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15-Sep-2012, 11:40 AM #2
Code 31 Error Message

The Code 31 error is one of several Device Manager error codes. The Code 31 error will almost always display in the following way:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

Details on Device Manager error codes like Code 31 are available in the Device Status area in the device's properties: How To View a Device's Status in Device Manager.

Important: Device Manager error codes are exclusive to Device Manager. If you see the Code 31 error elsewhere in Windows, chances are it's a system error code which you should not troubleshoot as a Device Manager issue.

Cause of the Code 31 Error

A Code 31 error is caused by any number of reasons that prevents Windows from loading the driver for the particular hardware device. Regardless of the root cause, troubleshooting an error Code 31 is pretty straightforward.

Note: If you see the Code 31 error on the Microsoft ISATAP adapter in Windows Vista, you can ignore the error. According to Microsoft, there is no actual issue.

Error Code 31 Troubleshooting

Restart your computer if you haven't done so already.

There is always the remote possibility that the Code 31 error you're seeing was caused by some temporary issue with Device Manager. If so, a simple reboot might fix the Code 31.

Did you install a device or make a change in Device Manager just before the Code 31 error appeared? If so, it's very possible that the change you made caused the Code 31 error.

Undo the change if you can, restart your PC, and then check again for the Code 31 error.

Depending on the changes you made, some solutions might include:

Remove or reconfigure the newly installed device.
Roll back the driver to a version prior to your update.
Use System Restore to undo recent Device Manager related changes.
Delete the UpperFilters and LowerFilters registry values. A common cause of Code 31 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.

Note: Deleting similar values in the Windows Registry could also be the solution to a Code 31 error that appears on a device other than a DVD or CD drive. The UpperFilters/LowerFilters tutorial linked above will show you exactly what you need to do.

Update the drivers for the device. Installing the latest manufacturer supplied drivers for a device with the Code 31 error is a likely fix for this problem.

Replace the hardware. As a last resort, you might need to replace the hardware that has the Code 31 error.

It's also possible that the device is not compatible with this version of Windows. You can check the Windows HCL to be sure.

Note: If you're convinced that hardware isn't the cause of this particular Code 31 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. I don't recommend doing either of those before you try replacing the hardware, but you may have to give them a shot if you're out of other options.
Please let me know if you've fixed a Code 31 error using a method that I don't have above. I'd like to keep this page as updated as possible.

Applies To

The Code 31 error could apply to any hardware device in Device Manager but most Code 31 errors appear on optical drives like CD and DVD drives.

Any of Microsoft's operating systems could experience a Code 31 Device Manager error including Windows 8, Windows 7, Windows Vista, Windows XP, and more.

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Source :- http://pcsupport.about.com/od/findby...e-31-error.htm

Thank You.

Kind Regards,
Zero-Cool
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centrino207 centrino207 is offline
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15-Sep-2012, 12:56 PM #3
I have not installed any hardware or done any driver update so it is not that.

Could it be registry problem or my network adapter is on its way out? When there is registry problem or network adapter that on its way out does it normaly do that? Note the computer is old.
Megabite's Avatar
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15-Sep-2012, 02:55 PM #4
Try going to Device Manager and right click on your Network Adapter and choose uninstall...then restart the PC...it should find it on startup and re install it.
centrino207's Avatar
centrino207 centrino207 is offline
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15-Sep-2012, 02:58 PM #5
Quote:
Originally Posted by Megabite View Post
Try going to Device Manager and right click on your Network Adapter and choose uninstall...then restart the PC...it should find it on startup and re install it.
Yes but than how do I get the drivers than.
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15-Sep-2012, 03:11 PM #6
It is just a test to see if the driver installed is corrupted.
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centrino207 centrino207 is offline
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15-Sep-2012, 03:27 PM #7
If I uninstall the driver than I will not be able to go on the internet to re-install the driver.
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22-Sep-2012, 05:36 PM #8
On startup the PC should find the network driver and install it on startup.
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