[Bronson137]

Hi, I have just installed Vista Ultimate (clean install) and it seemed OK but I cannot use the Microsoft Update. I have turned on Automatic Update but each time it closes with the following error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_wuauserv
Application Version: 6.0.6000.16386
Application Timestamp: 4549adc4
Fault Module Name: wuaueng.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549b6fa
Exception Code: c000001d
Exception Offset: 0013aefd
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 3081
Additional Information 1: fd56
Additional Information 2: f3e79f7fe1c9f0d9666ec275c2f7e632
Additional Information 3: dc3a
Additional Information 4: 8805c32e0c5c38c91678333e87c00102


Can anybody tell me how to fix this please or at least where to start looking? The copy has been activated or I would format and try again.

Thanks

[uhaligani]

If you have not attempted any customisation, then it should be on and working by default. However. Have a look in the Control panel/Security/Windows update, and look over on the left column at your settings. Mayb there is a problem there. Otherwise, I would reccomend a visiti to this page, where you can check the offending file, and download another copy if needed. (It
should sit in /Windows/System32
http://www.liutilities.com/products/...brary/wuaueng/

[Bronson137]

Thank you for your reply. I have followed your suggestions however the file checks out OK.

Event viewer reports problem as follows:
Fault bucket 353326021, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: svchost.exe_wuauserv
P2: 6.0.6000.16386
P3: 4549adc4
P4: wuaueng.dll
P5: 6.0.6000.16386
P6: 4549b6fa
P7: c0000096
P8: 0013aefa
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report126d5af8\WER3976.tmp .version.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report126d5af8\WER39A6.tmp .appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report126d5af8\WER3A91.tmp .hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report126d5af8\WER553F.tmp .mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report141db45c

Windows Update reports:

Faulting application svchost.exe_wuauserv, version 6.0.6000.16386, time stamp 0x4549adc4, faulting module wuaueng.dll, version 6.0.6000.16386, time stamp 0x4549b6fa, exception code 0xc0000096, fault offset 0x0013aefa, process id 0xc68, application start time 0x01c7647ba5918111.

Further brief error message:
WindowsUpdate_800706BE WindowsUpdate_dt000

I have followed all links to help on Microsoft website but as yet have not found any way to get update to download. The service starts and runs until I check for updates when it stops. No updates have been downloaded since installation but networking was not available at install as my netgear WG3IIT wireless card has to be installed later.

Don't know what to try next!

[uhaligani]

That was a retail version of Vista? I believe MS have stopped updates for the Beta versions.

[Bronson137]

Yes OEM version bought with new hardware. No previous software on PC - fresh install on new HDD. Should I reformat and try again? I have activated this copy as I thought there might be a problem with WGA however I should be able to repeat that with the same hardware.

Thanks!

[uhaligani]

Yes. I think that would be a good alternative, as you have the OS software. Reactivation is not a problem but do not be in too much of a hurry. Untick the square option to "activate when on lin" at the commencement of the install. When you finally get to the desktop, before you try any customisation, try the update feature again.

[Bronson137]

Thank you again for your reply and assistance. I shall do a reinstall and see if it happens again.

[Bronson137]

A very astute fellow from Microsoft Community Forums suggested I might try unloading any old device drivers and I followed his advice. My Creative Extigy (which I would not call old however Creative has chosen not to write new drivers for Vista so it must be) was supported as a USB Audio device under Vista and worked fine. I disconnected the device, formatted and reinstalled (again clean install) and hey presto...the updates arrived!

Reconnected the USB Audio device and still the updates arrive. One other thing I did however was to use my onboard ethernet port instead of my Netgear wireless NIC so my PC was online during the installation.

I have not reactivated my copy of Ultimate at this stage and will wait for a couple of weeks before I do. As usual, no satisfactory solution - just a few maybes. Weird.

Thanks again for your assistance. Great site!