[ibdreamy]

Newbie here so sorry if this question has already been addressed. I've found some documentation for my question online but I'm still a bit confused.

Whenever I click on the help links in Vista or any "click here for more information" I get a help window pop up that says...Windows Help and Support in the title bar but the actual page is blank; then a download window that says "0% of from windows completed in the title bar and it shows the downloading animation with the earth icon loading pages into the folder icon and it says "Getting file information / from windows"

But instantly an error window pops up over that...

"Internet Explorer can not download / from windows.
Internet Explorer was unable to open this Internet site.
The requested site is either unavailable or
cannot be found. Please try again later".

So, basically what I'm wondering is where is my Windows Help and Support application for Vista and if Help and Support doesn't come with Vista (I did read this online) then why does the window still TRY to open and why did they add links in Vista elements for Windows help and support???

I'm so confused any help or even just a point in the right direction would be very much appreciated. It's hard to learn a new OS with no help feature. Not that I used it a lot in XP but it did come in handy now and then.

Thank you

[uhaligani]

Your problem is a little different from a normal bug which exists, but nevertheless, run this program and see if it solves it
(Attached)

[ibdreamy]

Thank you so much because that worked 100%!

You rule!

Thank you!

"There is no path to happiness. Happiness is the path"

Dreamy

[Cesar Prudente]

How to animate the icons in Windows Vista like we can see in Macintoch?

[jb5qld]

Many thx for making your fix available uhaligani, I just used it and it's fixed my problem as well

[uhaligani]

Your welcome, but the credit goes to the technet forums, from where I cribbed it!

[djdaisy]

I recently had to reinstall Vista and the Help and Support now does not work. It only comes up as a simple text page with no searching options or on-line access. The following text appears:

This is a table of links to learn more about Windows and links to online support and other resources.Find an answer Windows Basics Windows Basics Security and Maintenance Security and Maintenance Windows Online Help Windows Online HelpGo to windowshelp.microsoft.com Table of Contents Table of Contents Troubleshooting Troubleshooting What's new? What's new? Ask someoneUse Windows Remote Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote Assistance to get help from a friend or offer help.Post a question or search for an answer in Windows communities.Go to www.microsoft.com and search for "Windows communities"For technical assistance, contact Microsoft Customer SupportGo to www.microsoft.com and search for "customer support" online.More support options...©2007 Microsoft Corporation. All rights reserved.

I tried the "Fix_Help_and_Support.zip" file as already suggested but this did not appear to work. Unless it placed this in the wrong place. Does anyone have any ideas?

Thanks.

[djdaisy]

I have just activated the Guest log-on feature (was always logged on to Vista as Administrator) and checked the "Help and Support" feature here. This appear to work OK as a guest. Logging off and back in as the Administrator (preferred) I have the same poblem with the Help and Support not working. Any ideas?

[ibdreamy]

Did you try the zip provided in previous post? It worked for me perfectly.

[djdaisy]

Yes I tried this as well and this was unsuccessful. A bit confused here. Maybe I need to copy some of the setting from the guest settings to the Administrator setting but not sure how to do this or where to look.

[Bantman]

Thanks for the .zip I also had it work perfectly.

[csberto]

Originally Posted by djdaisy

I have just activated the Guest log-on feature (was always logged on to Vista as Administrator) and checked the "Help and Support" feature here. This appear to work OK as a guest. Logging off and back in as the Administrator (preferred) I have the same poblem with the Help and Support not working. Any ideas?

Hello djdaisy,
Did you find a solution yet for your problem with Windows Help and Support in Windows Vista?
I have exactly the same problem. Help and Support is ok when I log on with the guest account. As soon as I return to the administrator account it is not working. Hope to hear from you soon.

[csberto]

Originally Posted by djdaisy

I have just activated the Guest log-on feature (was always logged on to Vista as Administrator) and checked the "Help and Support" feature here. This appear to work OK as a guest. Logging off and back in as the Administrator (preferred) I have the same poblem with the Help and Support not working. Any ideas?

Has someone got the answer to the problem of djdaisy and me?

[KILLING.MACHINE]

thx boss
nice query

[TucsonLady]

I thank you so much. I now have help but the graphics in help are missing. All I get is the box with the red x in it. It's not a huge deal - just not quite right.