[tricky06]

Hi,

I bought a new HP laptop about two weeks ago with Vista Home Premium pre-installed on it. Everything has been fine so far but today, whilst in the middle of some internet browsing, it says that windows explorer has crashed and it automatically tries to restart. It tries to restart only to crash again, and again etc. It's to the point where I cannot click on anything or even open the start menu.

I have tried to boot into safe mode, but the same thing happens. I have looked at the task manager and nothing jumps out at me. I just dont know how to even begin to solve this problem.

Any suggestions would be greatly appreciated.

Thanks.

[Rollin' Rog]

Instead of Safe Mode, choose the "repair" option from your f8 boot menu.

From there you should be able to access System Restore.

Try that.

System Restore should also be available through the command prompt.

The command line is:

c:\windows\system32\rstrui.exe

[tricky06]

Thanks for the reply.

I just restored the computer back to it's origional state anyway.

Basically, I pressed control alt delete and then browsed to the system restore program. This was without explorer running. From there I restored it to the previous day. Curiously though, the same thing happened, so I repeated it again to last week when I had only just bought the laptop. Again, the saem thing happened.

The HP laptop came with some of it's own backup software, so i executed that program by browsing through the new process list using the task manager to restore it to it's factory default setting.

I really have no idea what caused it, I hadn't downloaded anything suspect or any of the usual things that cause these problems.

[Rollin' Rog]

Hmmm. Well usually when things like that happen and system restore does not help -- there may be underlying hardware issues.

If you open the Control Panel > Performance Information and Tools > Advanced, you will see a slew of "diagnostic" options there. Get to know them and run periodic checks on the system health. Look at the eventviewer for repeating errors. You can also test the ram (run: mdsched.exe

[Geezy G]

Check to see if you have the latest version of Flash player (I think it is 9) installed on your computer. I had a issue before in a computer lab where Explorer would crash everytime a website with flash was loaded.

[nizan]

Try using the Reliability Monitor and you can troubleshoot the reason IE is crashing by looking at what happened in your computer prior to the malfunction.

[princebingo]

I have the same problem on both my PC and laptop. The internet explorer seems to have error every time I open it. Secondly, I tried the windows update but i only get errors that the update is not installed. I tried contacting microsoft but it's been days now but no reply yet. what's up with that?