[Rollin' Rog]

Well if other USB devices are working in these ports -- it just may be that you have a defective printer.

Can you test it in another computer to see if it is detected? You probably don't have to install any drivers just to see if Windows sees it.

If it is not detected in another computer I would certainly think they would replace or repair it under warranty.


>> when you installed the drivers, you did install the Vista version didn't you?

http://h10025.www1.hp.com/ewfrf/wc/s...141647&lang=en

I don't understand whay you told me here:

The drivers will not dowload for me to print anything though. when i try tio install it still does not regognize my usb cords and both are new fresh out of the box it was working for four months and i dowloaded it with an xp installation disk.

If you have not installed the Vista version drivers -- uninstall what you have, reboot and do so.

[poohjoe]

yes i installed the vista version of the printer software and drivers it prints from the scanner and memory card. I tried to install a usb port on the properties page but it says local port not printing port.when i have it on the printing ports it says error but when i have it on the local port it says ready

Originally Posted by Rollin' Rog

Well if other USB devices are working in these ports -- it just may be that you have a defective printer.

Can you test it in another computer to see if it is detected? You probably don't have to install any drivers just to see if Windows sees it.

If it is not detected in another computer I would certainly think they would replace or repair it under warranty.


>> when you installed the drivers, you did install the Vista version didn't you?

http://h10025.www1.hp.com/ewfrf/wc/s...141647&lang=en

I don't understand whay you told me here:

If you have not installed the Vista version drivers -- uninstall what you have, reboot and do so.

[Rollin' Rog]

On both my XP system to which it is physically installed and my Vista system to which it is networked -- the port is described as "virtual printer port for USB"

Any chance you can physically connect this printer by USB to another computer and see if it is detected?

[poohjoe]

Is there any way i can install the virtual printer port my printer ports are lpt 1 2 and three. Im gonna take the printer to best buy and see if it works on another computer

Originally Posted by Rollin' Rog

On both my XP system to which it is physically installed and my Vista system to which it is networked -- the port is described as "virtual printer port for USB"

Any chance you can physically connect this printer by USB to another computer and see if it is detected?

[Rollin' Rog]

I don't know how you add it manually. It should be there automatically.

Run services.msc and veify that both Plug and Play and Spooler services are present, started and set to 'automatic' startup. Double click the service if it is necessary to make a configuration change. Reboot if you make any changes.

>> Try selecting the DOT4_001 port and see what happens.

The problem is this printer is not even being detected as a USB device from what I can tell. That's why you need to confirm that it is not a hardware problem with the printer itself.

When you look in the Device Manager under USB devices -- there is nothing printer related there at all?

Unfortunately I can't make a direct comparison since I haven't actually installed this printer on Vista just networked it. I don't know whether you should see the same printer entries in Vista that I see in XP.

[wilcruz]

I'm with the same problem,
Gets to the point to connect printer and the PC won't see it.
i got the right drivers, did unisntall 100 times, tried different cables, different USB ports, i even tried another printer, different barnd and stops at the same point.

[Rollin' Rog]

Are you getting any kind of error message?

There may be a "hotfix" available that could help:

http://support.microsoft.com/kb/937187

Check the c:\windows\INF directory (this is a hidden directory) for the file infcache.1

If it is there try renaming it infcache.1.bak , reboot and try the install again.

If it is not there you need the hotfix above.

[wilcruz]

I couldn't rename it, but I'll try the hotfix anyways.
thanks a lot.

[Rollin' Rog]

See this link -- you have to edit the Security permissions to rename it:

http://www.microsoft.com/communities...9d7d44520f&p=1