[poohjoe]

My printer was working when i got it. now it doesnt.when i try to reinstall my photosmart c4180 printer it says internal error 2738 fatal error.Hp support could not help me the printing shop nor the computer shop did anything for me. the drivers cannot be installed from hp.com or the disk. The vista intallation disk was sent to me monday and it has the same results as the website. what is missing from my computer that the drivers wont install? im confused and i run a small business and need my printers. I had adware on my computer but no longer have it would that have killed my drivers permantly? Please help me

[Rollin' Rog]

If you have UAC disabled -- try enabling it at least temporarily, reboot and try the install again.

Also make sure all 3rd party antivirus and firewall applications are disabled or anything that may block the execution of scripts.

And try this: Start > run: cmd and at the prompt enter:

regsvr32 vbscript.dll

You should get a response that the dllregisterserver in vbscript.dll succeeded

[poohjoe]

The drivers will not dowload for me to print anything though. when i try tio install it still does not regognize my usb cords and both are new fresh out of the box it was working for four months and i dowloaded it with an xp installation disk. i dont know if i uninstalled something that i wasnt suppossed to because i uninstalled divx and my printer when it stopped working to reistall it now nothing shows up it stops at 94% on task 3/4 everytime

[poohjoe]

i also dont know what uac is i did take down the firewall now it installed but wont show up on ther computer

[Rollin' Rog]

UAC stands for User Access Control. If you don't know what it is you probably haven't disabled it -- but it's that annoying message you receive that requires you to confirm any action that Windows deems potentially harmful if not authorized properly.

If you disconnect it, reboot, and then reconnect it -- is it detected by the usual USB connection or disconenction response?

Does it not show up in the Control Panel > Printers folder after that?

Did the install place icons on your desktop and system tray?

[sinbad]

I just got a new HP Vista Home basic. J have a Epson C86 printer. I can type letters, etc but can't print envelopes. How can I fix it. Mocrosoft is of no help.You would think we were Geeks the way they describe things
Sinbad

[sinbad]

I just got a HP home vista basic. I have a Epson C86 printer. I can print letters but can't print envelopes. How can I fix it? Mircrosoft is of no help

[poohjoe]

i had to install the printer icon from the computer i installed the drivers and vbscript but when i test print it says error and next to the printer icon it says error why is that?

Originally Posted by Rollin' Rog

UAC stands for User Access Control. If you don't know what it is you probably haven't disabled it -- but it's that annoying message you receive that requires you to confirm any action that Windows deems potentially harmful if not authorized properly.

If you disconnect it, reboot, and then reconnect it -- is it detected by the usual USB connection or disconenction response?

Does it not show up in the Control Panel > Printers folder after that?

Did the install place icons on your desktop and system tray?

[Rollin' Rog]

What is the error? Does the printer show up in the Control Panel Printer folder? Is the HP driver and utilities installation present in Add/Remove programs?

Run eventvwr.msc and look at the event logs for System and Application.

See what printing related errors are listed there. You can double click them to read the description and there is a copy tab to copy the description to the clipboard for pasting.

I don't understand this:

i had to install the printer icon from the computer i installed the drivers and vbscript

.

If the HP install routine completed successfully it should have automatically placed more than one icon on the desktop and an icon that allows access to configuration settings in the tray.

[poohjoe]

it is on the control panal as my default printer but is says error when i try to print all the drivers are in the install section and the sof the locai sinstalled it does not have anything in the location bax in printer properties and i dont know how to run eventvwr.msc could u help me with that thank u

Originally Posted by Rollin' Rog

What is the error? Does the printer show up in the Control Panel Printer folder? Is the HP driver and utilities installation present in Add/Remove programs?

Run eventvwr.msc and look at the event logs for System and Application.

See what printing related errors are listed there. You can double click them to read the description and there is a copy tab to copy the description to the clipboard for pasting.

I don't understand this: .

If the HP install routine completed successfully it should have automatically placed more than one icon on the desktop and an icon that allows access to configuration settings in the tray.

[Rollin' Rog]

Just go to Start > run: or Winkey+r and enter: eventvwr.msc

Look at the system and applications logs or look at the recent critical errors.

When you actually get the error there should be a description or a code associated with the error. Let me know what that is.

There doesn't need to be anything in the "location" box. However select the Ports tab. If this is a USB printer you should see something like what I have here (see attachment).

This is installed on XP but is also networked to Vista

[poohjoe]

i dont have a usb port on my properties port page maybe that is the problem how do i install a port properly it was on ltp1 printer port and i dont know if that is the proper port to be installed into im sorry for bothering u so much but i really need my printer thank u very much

[poohjoe]

the print error is id 6161 it says something about a spool error also i see acpi 6 as an error alot. i got these out of run and got event viewer. thank u

[Rollin' Rog]

Don't worry about "bothering" me -- threads may go on for dozens of posts before there is a resolution or at least a real understanding of a problem

>> Well if you have the printer connected through a USB cable to a USB port on the computer and there is no USB port option in that HP properties configuration -- clearly something is wrong with the connection not being detected.

Do other USB devices work on this computer? Can you try a different port?

Are you sure the cable is securely inserted in both the printer and the computer's USB port? Do you have a different cable you can try?

Is the USB cable connected directly to the port or through a hub multiplier of some kind?

>> Did this Pavillion come with Vista or is it an older model on which you have installed Vista?

>> If you open the Device Manager (run: devmgmt.msc) and look at the key for "Universal Serial Bus controllers" do you see any "marks" or error indications there?

Do you have a device that says "Enhanced Host Controller"?

[poohjoe]

ive tried all the ports none of them work ive tried two cables one was brand new. it is connected straight to the port on the computer. the pavillion came with vista home premium. it says all ports are working properly. I have two root hubs, one standard pci to usb host controller, one standard openhcd usb host controller.

Originally Posted by Rollin' Rog

Don't worry about "bothering" me -- threads may go on for dozens of posts before there is a resolution or at least a real understanding of a problem

>> Well if you have the printer connected through a USB cable to a USB port on the computer and there is no USB port option in that HP properties configuration -- clearly something is wrong with the connection not being detected.

Do other USB devices work on this computer? Can you try a different port?

Are you sure the cable is securely inserted in both the printer and the computer's USB port? Do you have a different cable you can try?

Is the USB cable connected directly to the port or through a hub multiplier of some kind?

>> Did this Pavillion come with Vista or is it an older model on which you have installed Vista?

>> If you open the Device Manager (run: devmgmt.msc) and look at the key for "Universal Serial Bus controllers" do you see any "marks" or error indications there?

Do you have a device that says "Enhanced Host Controller"?