[slook]

no luck Wendy! maybe i'll try to run hijack log although i'm no wizard at this!

[slook]

Logfile of HijackThis v1.99.1
Scan saved at 4:36:07 PM, on 28/06/2007
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\conime.exe
C:\Windows\System32\dfrgui.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\PROGRA~1\IWINGA~1\IWINGA~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMAXPnP] "C:\Program Files\Analog Devices\Core\smax4pnp.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://games.pogo.com/online2/pogo/z...ploader_v5.cab
O20 - Winlogon Notify: WRNotifier - C:\Windows\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

seemed to got an error when i ran this hijack, but printed anyway!

[slook]

how do you boot to safe mode?

[kama64]

Reboot your system, and when you start to see writing on the screen hit the F8 key a couple times

[slook]

ok thank you! did it in" safe mode with networking" still slow! went to speedtest.net and download was 168kbs upload was 610kbs.

[Rollin' Rog]

You have a couple of possible malware issues in the scanlog. These would not be removed by a reinstall unless it was a clean, destructive install, which removed ALL past data.

C:\Windows\system32\conime.exe

>> http://www.liutilities.com/products/...ibrary/conime/

C:\Windows\System32\dfrgui.exe

>> http://www.spywareremove.com/removedfrguiexe.html

Are you personally familiar with either of them? Neither shows a startup location.

Were they present in the startup list when you tested in Safe Mode? Typically issues that persist in Safe Mode would be hardware related -- but in this case, perhaps not.

If this system is connected to a LAN I would disconnect all OTHER computers from the router and just connect this directly for a test.

If you didn't install these and don't know how to remove them I will ask a Security expert to look into this thread for you.

In the mean time try using the Windows Task Manager to terminate those processes and see if connectivity improves and if they at least stay terminated during the current session.

Post back with further information.

[Cookiegal]

The dfrgui.exe file is likely the defrag utilitiy in Vista and conime may or may not be legit. Please locate the conime.exe file and right click on it and select properties. Does it have a version tab saying it belongs to Microsoft? What is the size of the file and the date created?

Download AVG Anti-Spyware from HERE and save that file to your desktop. Note for AVG Free anti-virus users only: this is not the same program that you already have, this is an anti-spyware program.

When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.

1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double click it to launch the set up program.
2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
3. On the main screen select the icon "Update" then select the "Update now" link.
   • Next select the "Start Update" button. The update will start and a progress bar will show the updates being installed.
4. Once the update has completed, select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
6. Under "Reports"
   • Select "Automatically generate report after every scan"
   • Un-Select "Only if threats were found"

Close AVG Anti-Spyware. Do Not run a scan just yet, we will run it in safe mode.


This new version of AVG-AS has a glitch that doesn't allow it to run in safe mode so I'm attaching an AVGASPatch.zip file. Save it to your desktop. Unzip it and double click the AVGASPatch.reg file and allow it to enter into the registry. This is a patch that will permit the program to run in safe mode.


Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.

IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process:

1. Launch AVG Anti-Spyware by double clicking the icon on your desktop.
2. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
3. AVG will now begin the scanning process. Please be patient as this may take a little time.
   Once the scan is complete, do the following:
4. If you have any infections you will be prompted. Then select "Apply all actions."
5. Next select the "Reports" icon at the top.
6. Select the "Save report as" button in the lower left-hand of the screen and save it to a text file on your system (make sure to remember where you saved that file. This is important).
7. Close AVG Anti-Spyware and reboot your system back into Normal Mode.

[slook]

where is the AVGASPatch.zip?

[slook]

also how do I find the conime exe file?

[slook]

found the conime exe file

file descrption-console IME
type-application
product name -Microsoft windows operating system
product version -6.0.6000.16386
copyright- microsoft corporation
size-67.0 kb
date modified-2/11/2006

it says it was created nov 2 2006

[Rollin' Rog]

They are evidently both Microsoft files -- my error for googling them instead of just looking for them on my own Vista. You must have been running a defrag at the time of the scanlog.

Unless Cookiegal can find something hidden I suspect this really is a hardware issue.

But just one more question -- with the system at idle -- do you see "constant" activity in the modem icon in the system tray?

[slook]

yes i did a defrag a few days ago. Why the date? computer is not even 2 months old.

cookiegal told me to download avg spyware which did. I have Webroot spysweeper already on the computer. Would it conflict? I ended up getting a message from avg spyware saying they found something and aked if me I wanted to clean it, which I did and said I would need a restart, which i did.

Now I have no mouse use!! I can't operate the computer without a mouse!

I have shifted my internet to an old laptop
Help!

[Cookiegal]

Sorry I forgot to attach the patch but I think it may no longer be needed. Can you try running the scan in safe mode and let me know please?


Go to Control Panel - Add/Remove programs and remove these, if there:

FunWebProducts
MyWebSearch
iWin Games


Rescan with HijackThis, close all browser windows except HijackThis, put a check mark beside these entries and click fix checked.

O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\PROGRA~1\IWINGA~1\IWINGA~1.DLL

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://games.pogo.com/online2/pogo/z...ploader_v5.cab


Locate and delete this folder:

C:\Program Files\iWin Games


Reboot and post a new HijackThis log please.

[Cookiegal]

Is it a USB mouse? Try unplugging it and plugging it back in and then rebooting. Vista should recognize it.

The date on the file means the date it was created or modified, but not necessarily on your computer.


There shouldn't be a conflict with SpySweeper and AVG-AS but you shouldn't run both real-time protection at the same time. AVG-AS realtime expires after the trial period.

[slook]

it ok about the mouse i had one with usb i used.
i ran the scan in safe mode!
it showed a few files that were infected but when i went to reports it has nothing there even though i clicked the box for "automatically generate report after every scan" and unclicked "only if threats were found"