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Solved: Printer problem


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genie5's Avatar
Member with 55 posts.
  
Join Date: May 2005
Experience: Beginner
19-Jul-2007, 05:22 AM #1
Question Solved: Printer problem
My friend has brought a Vista HP laptop it came with a HP Deskjet F300 series Printer.
The problem is it will not install it say error wrong drive for Vista it tells you to go to HP Website to download a new drive. I did that but can not find one, took it back to where she brought it and was told to trade in printer and update to new one. I beleive they should not of sold something that can not work. Is there anyone out there that can help my friend. The laptop and printer was brought from Dick Smith in Hastings New Zealand
alwrmc's Avatar
Computer Specs
Senior Member with 674 posts.
  
Join Date: Jan 2004
Location: Rockwood, TN
Experience: Intermediate
19-Jul-2007, 08:22 AM #2
Could you provide the specific model number and the EXACT steps taken to install the printer? Frequently printer installation is stymied by plugging in a USB cable before the OS and/or installation CD asks for it.
genie5's Avatar
Member with 55 posts.
  
Join Date: May 2005
Experience: Beginner
19-Jul-2007, 07:30 PM #3
HP Deskjet F300 series Printer. Did what they said did not plug in usb cable to soon
The disk saysWindows98se 2000 xp verson7.0.1will not work with vista need a new drive.l
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