[katkatkat]

Hi,

I've been trying to install a new multifunction printer. I am using Vista Home Premium on a Dell Dimension E521. I originally tried installing a Brother DCP-130C which is supposedly vista compatible. The installation appeared to go ok until I had to plug in the USB cable. The found new hardware wizard recognised it had been plugged in yet the installation package went no further. I tried different USB cables and different ports. After an hour and a half on the phone to their tech support and checking it worked on a computer with XP we gave up and sent it back.

Yesterday I bought a HP photosmart C4180 again I'd been told by the selllers it was compatible and it came with a CD saying Vista on it. I have had exactly the same problems with that. Another hour on the phone to HP tech support and they couldn't seem to fix the problem so I tried ringing Dell. The ports work so Dell don't feel it's their problem and I should speak to microsoft. Rang microsoft, they'll only help you if you bought Vista from them (mine was pre-installed on the computer when I bought it) so I should ring Dell again!

I'm going around in circles, no one seems to be able to help so they keep trying to pass me on to someone else. This is my last resort.

Please can someone tell me what the problem might be and how I could fix it. I really need a printer that works but I'm at the end of my tether.

Many thanks