[flyaway79]

I recently purchased an HP Pavillion dv6000 laptop. It of course came installed with Vista.

Ever since I purchased it, I've been having a problem where the computer intermittantly freezes up when left setting for periods of time. This can be anywhere from a couple of hours to overnite.

It doesn't do it all the time, but generally happens at least once a day.

When it happens, I have to use the on/off switch and turn the computer totally off and restart the computer.

I also have a Toshiba with XP installed and have had none of these problems with that laptop.

Would this be a Vista problem or an HP problem

Anyone else had this problem with their HP laptop and is there anyway to fix it? I don't even want to begin going to HP tech support, so thought I'd come here first

Thanks to anyone who can shed some light on this!

[DaveA]

Could be going into Hibernation or sleep. Check the settings and turn them OFF unless you feel that you must use these features.

[flyaway79]

Originally Posted by DaveA

Could be going into Hibernation or sleep. Check the settings and turn them OFF unless you feel that you must use these features.

I meant to add, I've shut down all the power saving options and it still does it.

[DaveA]

You did select "Never" for ALL settings for both On Battery and Plugged In?

[flyaway79]

Originally Posted by DaveA

You did select "Never" for ALL settings for both On Battery and Plugged In?

Yup

[DaveA]

I think it is a HP issue and would give them a call.

[flyaway79]

Originally Posted by DaveA

I think it is a HP issue and would give them a call.

That's what I was afraid of .... i hate "talking" to technical support. They just know how to stick to their little script and really are generally clueless about anything that is out of the norm

[Rich-M]

Have you checked the bios for power management settings as perhaps there is a conflict to the settings in Windows. Also I would check what is running in startup (msconfig) and leave nothing but essential antivirus and antispyware. I have seen Norton or MacAfee come up and cause this on several HP Laptops until I uninstalled every last bit of it.

[flyaway79]

Do you think it could have something to do with the laptop becoming overheated? I been leaving it sitting on a footstool and maybe the bottom is getting too hot? Would that cause it to freeze up?

[flyaway79]

Originally Posted by Rich-M

Have you checked the bios for power management settings as perhaps there is a conflict to the settings in Windows. Also I would check what is running in startup (msconfig) and leave nothing but essential antivirus and antispyware. I have seen Norton or MacAfee come up and cause this on several HP Laptops until I uninstalled every last bit of it.

I did change the startup settings, so just the basics are running - in fact it loads and starts up a lot faster now :-) I uninstalled McAfee and have not had Norton. I use AVG antivirus and Zonealarm firewall.

I'm not sure how to check the bios for the power management settings you were talking about. How would I go about doing that?

[Rich-M]

Tap F1 after pushing power button until you get option to enter setup.

[flyaway79]

Originally Posted by Rich-M

Tap F1 after pushing power button until you get option to enter setup.

Ok, but what am I looking for when I do that?

[.Shaun]

i've been having the same issue with the same model laptop.. i did a spyware/adware scan and so far its running a bit better...

[Rich-M]

Good point. Download and install www.superantispyware.com update it and run a system scan. You can use it free or purchased.
As for bios I was thinking power management should say "user define" or "enabled".

[XVII]

Download links for the KBs ganicholson was refering to...



Released August 8th 2007

http://support.microsoft.com/kb/938979/en-us





Released August 9th 2007

http://support.microsoft.com/kb/938194/en-us