[walterob]

I helped an experienced user install a new HP Slimline machine with Vista Home Premium about four months ago. She connected to the Internet through a Westell modem supplied by her ISP BellSouth. She has Norton Internet Security 2007 installed by download. Everything has worked well until about ten days ago when she booted up one morning and had no connection to the Internet. Lengthy consultations with BellSouth and HP did not fix the problem. BellSouth sent a new modem - Netopia. Same problem. Many efforts with ISP tech support did not provide a fix. ISP sent a tech out with a new modem. He checked out wiring, reset computer to defaults - and he could not get a connection by cable. So, he set the machine up to access the modem wirelessly, and everything seems fine. What ideas do you have for tracking down the problem? Is it likely her cabled network card has failed? (One could ping the router through the cable, but not get out to the Internet.) Thank you for your help.

[bearone2]

i'm not a vista person so not sure if the same as xp.

card could have failed. cable could be bad or both modems could have been bad on the wired side.

anybody check device manager for network adapter to see if it was there or had an exclamation point?

[walterob]

The cable was replaced. Three modems (two new out of the box) defective seems improbable - each a different model or brand. I'll look at device manager to see what I can find. Thank you for the suggestions.

[JohnWill]

With it connected directly to the modem, after a power cycle of the modem and computer, let's see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.