i think thats what was happening but thought it was just me. Anyway, their support is easily confused. I have ATI 11, which they acknowledge, went with their Report when I sent an email to their tech support. The following is in response to tech support for ATI 11
then they jump to ATI 10.
First of all we recommend you to download and install the latest build (8053) of Acronis True Image 11 Home available at
http://www.acronis.com/homecomputing/my/updates/
Acronis True Image 10.0 Home uses the following scheme to clean up Acronis Secure Zone:
- If there is not enough free space in the zone to create a backup, the program deletes the oldest full backup with all subsequent incremental/differential backups.
- If there is only one full backup (with subsequent incremental/differential backups) left and a full backup is in progress, then the old full backup and incremental/differential backups are deleted.
- Otherwise, (only one full backup left, and an incremental/differential backup is in progress) you will get a message about space error. In that case you will have to either re-create the full backup or increase Acronis Secure Zone.
We are always at your service should you have any further questions.
Thank you.
Note that you can quickly find the answers to your questions in Acronis Support
Knowledge Base at
http://www.acronis.com/homecomputing/support/kb/
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