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Solved: HP Network Devices Support has stopped working


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01-Jan-2008, 08:06 PM #1
Angry Solved: HP Network Devices Support has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_HPSLPSVC
Application Version: 6.0.6000.16386
Application Timestamp: 4549adc4
Fault Module Name: StackHash_4581
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 4581
Additional Information 2: c434add731de202cc7d7c9444b79787a
Additional Information 3: a2f2
Additional Information 4: 71940032bcab434a47cf9274b890419e

Ok - so I'm trying to install an Officejet 7310 over ethernet in Vista Home Premium using the latest HP full network web download software for Vista. The software install goes nicely and can detect the correct printer. But when it tries to install the printer the above windows error message pops up and the printer will not connect and install with the HP software. The software continues to install without any device. The printer has a static IP.

I've posted the complete system in my profile for an in depth look at the hardware I'm using.

1) I can install the printer through windows itself. But this way leaves out the HP software extras like scanning, ink levels, etc...

2) I can hook up to the web interface of the printer and use the scanner that way.

3) When I run the HP add device software it cannot see the printer even when it is already installed in Vista.

4) Vista firewall is completely down.

5) AV software is off.

6) Turned off DEP - still no help.

7) Extensive search of the web shows others with same app crash and no fix.

8) HP online support was no help. They could not fix it.

9) Same printer + XP HP software works fine in XP and XP Media Center on the other computers in the network.

Usually I can fix just about any problem by searching the web but this bugger really has me stumped! Any ideas would be most gratefully appreciated.

TIA,

Al
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02-Jan-2008, 07:44 PM #2
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04-Jan-2008, 11:54 PM #3
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05-Jan-2008, 03:26 PM #4
Install the software to the computer you want to access it over the network, then add the printer over the network. The network access will only need a driver.
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06-Jan-2008, 08:22 PM #5
Hi,

I'm a little curious as to why you would bother posting an answer to my question which is NOT an answer? As I stated in my post I have already done what you suggest.... This does not fix the service crash due to the HP software install nor does it install the printer with the HP feature set.

Al
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06-Jan-2008, 08:48 PM #6
Quote:
Originally Posted by mindprobe View Post
Hi,

I'm a little curious as to why you would bother posting an answer to my question which is NOT an answer? As I stated in my post I have already done what you suggest.... This does not fix the service crash due to the HP software install nor does it install the printer with the HP feature set.

Al
I am a little curious why you are looking for help since you know everything.
Now that that is out of the way here is what you wrote:
"Ok - so I'm trying to install an Officejet 7310 over ethernet in Vista Home Premium using the latest HP full network web download software for Vista"
and that says you tried to install the software over the network. I am suggesting you cannot do that and you proved it. What you need to do is not install the software through the network, but first install the software to the actual computer you want to access it over the network, then add the network printer to that pc.
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06-Jan-2008, 09:08 PM #7
Hi,

Again, you have failed to read the post correctly. I did install the software and then tried to add the printer - which the software failed to detect. See #3.

Al
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06-Jan-2008, 10:04 PM #8
Must be a language barrier I just read it 5 times and still has you trying to install the software over ethernet card and not directly to printer but let's let that one go and maybe try back in French or Russian later?
In the meantime is this the driver software version you have as of course I never use cd's that come with printer as they can be quite old:
http://h10025.www1.hp.com/ewfrf/wc/s...391182&lang=en
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07-Jan-2008, 10:35 PM #9
LOL - OK I appreciate your determination!

Yes, that is the software. The software is installed locally on the computer. The printer is on the network.

Al
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09-Jan-2008, 09:19 PM #10
Hi All,

Here is the fix:

Removed Nvidia Network Access Manager.

HP install went smoothly.

Al
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20-Mar-2008, 06:20 PM #11
Thank you for taking the time to post your problem and eventual solution. I was having the exact same problem and you saved me a lot of time.
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