[Adown1228]

I got my girlfriend a Dell Vostro 1000 laptop for christmas and it has been having some problems. It has 2 gigs of ram (came with one, but I upgraded to two gigs I bought on Crucial.com) and runs on an AMD Sempron 3600+.

The two main problems involve the computer crashing.

1. Sometime at start-up, it seems to start fine and then will go into a blue screen with some white horizontal lines and restart on it's own.

2. Lately, the computer screen will go black but computer still seems to be running. The only way to get out of this is to do a hard reboot.

Any thoughts on what this might be? Is it a Vista problem or a hardware problem.

Let me know what you think.

[Rich-M]

Sounds like spyware and/or virus to me, what have you scanned with?

[Adown1228]

We have Mcafee on the PC. It is the version that our ISP provides with our service.

I've run it before and it seems to come up clean. What would your recomend?

Thanks,

[Rich-M]

I would run this online scanner:
www.bitdefender.com
and then download and install update and run a complete scan with this:
www.superantispyware.com

[DeBug]

Seems what your Windows has missing some root files.

Take a Repair to your Windows with your Windows Vista CD or DVD.