[elseano]

hello there,

I live in australia am using cable internet with bigpond, the problem is my mum plays poker on her laptop (lenovo) running windows vista she plays on pokerstars.com and surfs the net a bit, everyrthing is working fine however when she tries to go to testpokerstars.com she gets "internet cannot display this page,,,diagnose connectio problem" when i click the diagnose connection problem i get "cannot communicate with primary dns server (61.9.134.49)" ive had a goodle and looked on here and found people with a similar problem however the net is finr (im typing this on the problem comp) so im not quite sure if its the site (although others can use it) or what to do,

im not much of a computer whiz nor is my mum so please go easy but PLEASE HELP

cheers

[nightowl123]

i have the same problem, was wondering if anyone has come up with an answer?

[fairnooks]

Try going to OpenDNS, find and use the walkthrough to change your DNS settings to 208.067.222.222 and 208.067.220.220 respectively and see if that helps. If you get the same message look for some sort of content filtering software or virus and security protection program that is blocking some sites.

[nightowl123]

Hi and thank you for the reply.
I tried the opendns but still have the problem.
I downloaded the testpokerstars but cannot get into it to play.
It just comes up as internet connectivity.
Not sure what to do now.
I don't know much about the workings of computers, I just hit the keyboard.

But thanks again for helping


Cheers

[fairnooks]

That just means you DNS is probably working fine. If all other sites work as well then it has to be filtering or blocking software (or hardware) that isn't allowing the connection to go through. Do other computers get through using the same Internet connection? If they do then the system that won't most likely has software on it that's blocking the site. Norton Antivirus, MaCaffe, ZA, Windows firewall, any number of other programs. I don't know how trustworthy a site it is but even browsers with phishing filters turned on might be seeing something and blocking the site though you should get some sort of message to that effect I would suspect. I'd ask the other people who use it locally if there's anything they have to do to get through and use the site.