[KieranRantic]

Hey, I'm using my mums laptop atm to ask for help as I can't on my laptop.
When I load my laptop, the CMD.exe program pops up and doesn't go away.
You can't do anything, appart from type in the CMD.exe box.
I really don't know what to do, can someone please help.
My laptop is Vista.

Thanks, Kieran.

[KieranRantic]

Sorry for double post but I really need to fix this
If anybody knows how to fix this, or if theres a command I can type in the CMD.exe application could you please give me it.
Thanks!

[Rollin' Rog]

Have you tried starting in Safe Mode from the F8 boot menu?

A quick fix might be to run System Restore and restore to a date prior to the problem.

You should run all available Security Scans as well and post a HijackThis Scanlog when you can. This could be done from Safe Mode with Networking support if y ou can get there.


Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

http://www.trendsecure.com/portal/en...ols/hijackthis

[KieranRantic]

I've tried the safe mode and the CMD still comes up.
And I can't access anything on that laptop so I can't download that
Sorry and thanks for trying.

[Rich-M]

I think you need to run checkdisk to resolve this.
If you come to the command prompt type in:
chkdsk /r and then hit enter exactly as it is typed in here.

[Rollin' Rog]

So you never see a desktop? When cmd.exe loads what path does it show?

Do you have a startup repair option on your F8 screen?

http://www.bleepingcomputer.com/tuto...torial148.html

If you do reach a command prompt, can you run

c:\windows\system32\rstrui.exe

? and have "System Restore" open?

[KieranRantic]

Originally Posted by Rich-M

I think you need to run checkdisk to resolve this.
If you come to the command prompt type in:
chkdsk /r and then hit enter exactly as it is typed in here.

When I type that in it says this:
'Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? <Y/N>'
When I say 'Y' and restart it does nothing.

Originally Posted by Rollin' Rog

So you never see a desktop? When cmd.exe loads what path does it show?

Do you have a startup repair option on your F8 screen?

http://www.bleepingcomputer.com/tuto...torial148.html

If you do reach a command prompt, can you run

c:\windows\system32\rstrui.exe

? and have "System Restore" open?

I can't see the desktop.
I have the tartup repair option, when I click it it scans it or something and I restart and nothing happens.

[Rollin' Rog]

In the Recovery/Repair Environment where you have the Startup repair, System Restore should also be an option, have you tried that?

Also, there is an option there for "command prompt"; if you select that you will see the command window at the path:

c:\windows\system32

You can run rstrui.exe from there, and if you wait a minute or so the System Repair utility should open.