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New Laptop w/ Vista experiencing Problems


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Gunnerblaster Gunnerblaster is offline
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21-Jun-2008, 05:16 PM #1
New Laptop w/ Vista experiencing Problems
Toshiba Laptop
Satellite A215-S5849
AMD Turion 64 X2 Dual-Core Mobile Technology TL-60
2048MB PC5300 DDR2 SDRAM
200GB (4200 RPM) HDD
802.11 b/g wireless

That's all my information for my laptop. I'm kind've illiterate when it comes to the works of computers so I'm entirely sure I'm going to learn alot from the responses on this website.

Well, here's what my problem is: Randomly, my laptop will start to freak out on me and easy-to-run programs like Word Processing, opening up the Start Menu and running Window's Media player will completely freeze. I won't even be able to open up my Task Manager to manually 'end' the programs and it's really stressing me out.

Please, before any of you reponds to this post, keep in mind that you'll have to break this down for me. I apologize for the inconvenience but I would greatly appreciate any advice on my current dilemma.
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21-Jun-2008, 09:33 PM #2
What AV and security programs are you running?
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21-Jun-2008, 10:38 PM #3
Could you please explain to me what an AV is?

And the only Security program I have running is Window's normal firewall, that comes with the system.
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21-Jun-2008, 10:54 PM #4
AV = antivirus
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21-Jun-2008, 11:24 PM #5
Oh, well - In that case - I have no idea.

=)

As I said, I'm pretty computer illiterate. I just barely have "Point and Click" down. I can run through the basic clean-up/defrag programs but I'm pretty sure anyone can do that.

All the information on my laptop is on a sticker on my palm-part so that's the only way I know just -what- my laptop is.

>.<

How would I check to know exactly what AV and Firewalls I have running?
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21-Jun-2008, 11:29 PM #6
Type Msconfig in the Start.
In the new window, click the start up tab.
Now see if you can give us a picture of all the processes you have listed there, which are ticked. ( or if you cannot, and it isn't too daunting, type them out so that we can see them.)
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21-Jun-2008, 11:45 PM #7
Alright. Here are all the things I currently have checked under Msconfig > Startup:
Chicony Traybar
Toshiba Power Saver
Toshiba Button Support
Toshiba Zooming Utility
jswtrayutil
Windows Defender
StartCCC
Bluetooth Stack for Windows by Toshiba
HD Audio Control Panel
Synaptics Pointing Device Driver
ConfigFree(TM) Tray
Symantec Security Technologies
Toshiba Flash Cards
LiveUpdate Notice
Adobe Acrobat
Microsoft Windows Operating System
En -us
Microsoft Windows Operating System
Microsoft Windows Operating System
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22-Jun-2008, 02:54 AM #8
You are going to need a reader who owns a Toshiba machine to tell you if the Toshiba specific programs are needed.
If you do not have a webcam, you can untick the Chicony Traybar and I have read that the Button support is not required.
The "jswtray util" is, I believe, something to do with a Zoom function. It will do no harm to untick it and see if it affects your operations in any way.
Adobe Acrobat can safely be unticked - it will still run when you need it.
I am not clear why there are three MS Windows Operating system entries. I have never seen the first (EN -us) running before in the startup. One of the otheres is probably the "Etray" (for the media centre) The third baffles me. Whic programs are the three poining to if you scroll to the right - under "command"?

Maybe that's a start and some other contributers will help further.
Your graphics card is a ATI Radeon X1200 GPU. This does not appear to be fully supported on the ATI pages, but you can get the latest Vista32 bit driver from here:
That could, alone, solve your problem.
http://driverscollection.com/?file_c...260071963aae24
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22-Jun-2008, 04:35 PM #9
Startup Item / Command
Microsoft Windows Operating System / rundll32.exe oobefldr.dll,ShowWelcomeCenter
En -us / TOSCDSPD.EXE
Microsoft Windows Operating System / C:\Windowsehome\ehTray.exe
Microsoft Windows Operating System / C:\Program Files\Windows Media Player \ WMPNSCFG.exe

Alright. That's all the info, as far as Command goes. I also noticed that the program, 'En -us', is 'Unknown', as far as the manufacturer goes.
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22-Jun-2008, 05:02 PM #10
Microsoft Windows Operating System / rundll32.exe oobefldr.dll,ShowWelcomeCenter <-- this does not need to run at start up.
You can find it if needed by clicking on the Control Panel.

En -us / TOSCDSPD.EXE <-- This isn't a 'critical start up item'. See the link:
http://www.bleepingcomputer.com/star....exe-5802.html

These two programs don't need to run at start up.
Microsoft Windows Operating System / C:\Windowsehome\ehTray.exe
Microsoft Windows Operating System / C:\Program Files\Windows Media Player \ WMPNSCFG.exe
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22-Jun-2008, 07:38 PM #11
Thank you all, very much. I'll apply the changes and restart my laptop and continue on and see if anything changes.

=)
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