Scanner Problem

wwrenn1 · 10-Jul-2008, 07:40 PM #1

I have and E-Machine running Vista Home Premium with 1GB Ram

Under Control Panel, Under Device Manager, Under Imaging Devices, find two entries, both are Zerox scanners: but there are no such scanners attached to the computer.

How do I get rid of these?

**AcaCandy** · 10-Jul-2008, 10:17 PM #2

Right click on them and select delete.

wwrenn1 · 10-Jul-2008, 10:42 PM #3

Thanks that works but when I click on Camera and Scanners under control panel, and click on Add Devices, the only selection is the two Zerxo scanners again

**AcaCandy** · 10-Jul-2008, 10:45 PM #4

Do you have any scanners or cameras?

wwrenn1 · 10-Jul-2008, 10:48 PM #5

The only scanner that I have is an Epson Perfection 1660 Photo that have been trying
to intall without any luck so far.

**AcaCandy** · 10-Jul-2008, 10:53 PM #6

Do you have the CD that came with it? Most scanners want the software installed first.

DoubleHelix · 10-Jul-2008, 10:57 PM #7

Are you using Windows Vista drivers? The CD may or may not have what Vista needs.

http://www.epson.com/cgi-bin/Store/s...atform=Windows

wwrenn1 · 10-Jul-2008, 11:09 PM #8

I have unplugged scanner from USB jack. Unistalled all epson software.

restarted computer, went to the epson web page and dowloaded Twain 5 v5.71 driver
that's supposed be for Vista.

Then plugged the scanner.

Vista intalls driver and says scanner is ready.

Open up Windows photo gallery and click on Import and screen opens with nothing listed.

Open Control lPanel and Device Manager and see Epson with yellow x under Other Devices

Double click on Epson and Screens says no Driver

What's going on?

**AcaCandy** · 10-Jul-2008, 11:13 PM #9

Click on the device with yellow X and choose update drivers, then point the search to your download.

wwrenn1 · 10-Jul-2008, 11:20 PM **#10**

When I do that, Windows searches on the internet and finds driver but has errors trying to install, I guess that windows did not find the vista driver. So I retried and tried search for driver on my computer. Could not find file.

**AcaCandy** · 10-Jul-2008, 11:23 PM **#11**

I didn't download the driver, but, if it has to be expanded (meaning that it has more than one file) you need to do that and make a folder for it on your desktop so you can find it and point the driver search to it.

**AcaCandy** · 10-Jul-2008, 11:24 PM **#12**

Looks like you have to double click on the file and install it.

TWAIN 5 Driver v5.71A
Windows Vista 32-bit Edition
epson12242.exe - 6.9MB - posted on 03/23/07

This self-extracting file contains the Epson TWAIN 5 Driver v5.71A for Windows Vista 32-bit Edition. This file extracts to your hard drive and is placed in C:\EPSON\epson12242_twain5_driver_571a.
Installation instructions:
Double-click the downloaded file.
Click "Continue" in the "User Account Control" dialog box.
Click "Install this driver software anyway" in the "Windows Security" dialog box.
Click "Locate and install driver software (recommended)" in the "Found New Hardware" dialog box.
Notes:
A TWAIN compliant Windows Vista 32-bit supported scanning application is required.
The buttons on the scanner and the HELP functionality in this driver are not supported in Windows Vista.
Download Now

wwrenn1 · 10-Jul-2008, 11:41 PM **#13**

in the new harware dialog box I pointed to c:\Epson\epson12242_twain5_driver_571a
and windows says file does not contain driver for your device. Select another file and try again

DoubleHelix · 11-Jul-2008, 07:50 AM **#14**

Is this the 32-bit or 64-bit version of Vista? The drivers are only compatible with 32-bit.

wwrenn1 · 11-Jul-2008, 09:09 AM **#15**

my vista is 32-bit

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