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Solved: BOOTMGR is missing - after failed recovery from partition on a gateway laptop


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Riceloft's Avatar
Riceloft Riceloft is offline
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11-Sep-2008, 11:16 AM #1
Solved: BOOTMGR is missing - after failed recovery from partition on a gateway laptop
Hello, I'm attempting to repair a gateway laptop that came pre-loaded with Windows Vista Home Premium.

I attempted a recovery to factory state with saving user data. During this process the laptop locked up and I was forced to power it down. When I start it back up, I get this message:

BOOTMGR is missing
Pres Ctrl+Alt+Del to restart

I can't access the recovery partition anymore. In order to access it to begin with I had to press f8 to reach the advanced startup options and choose "Repair your Computer". I can no longer reach the advanced startup menu.

Suggestions?
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Orumph Orumph is offline
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11-Sep-2008, 04:15 PM #2
Most of the time (I guess not always) to get to the restore partition it is one of the following...

F10
F11
CTRL+F10
CTRL+F11
ALT+F10
ALT+F11

These will be done at the same point you start hitting F8

One of those combos usually works.

Gateway may have done things differently.

But if you can not get to the restore partition, and you did not create the restore disks,
Then you will need to contact gateway to order the restore disks.

However, it is possible that you may have a bad hard drive.
You can usually check the BIOS for the model number and look up the manufacturer to get the HDD Diags from them. Toshiba Drives have no diags. Or, the HDD Diags could be in the BIOS somewhere, you will have to look for them, if they are there.

If you can't fidn it that way, you will need to pull the Hard Drive and see who the manufacturer is and then, get the HDD Diags from them. To check and make sure the HDD is ok before trying to reload the OS.

There are many things that can cause an issue like this. Memory is another, if the memory is bad, it is possible to cause Data Corruption. Use Windows Memory Diag for that.

My first step to take would be, test the Hard Drive. If this passes,,,,
Then test the memory, just to make sure. If this passes,,, and you still can't get to the restore partition....

Then something horked the data on the drive (it would be unknown how or what might have casued it) and you will need to order those restore disks. Or if you can find an OEM version of the OS that came with your system, you can use that to reload it. Or buy a retail copy and load that.
Riceloft's Avatar
Riceloft Riceloft is offline
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13-Sep-2008, 10:11 AM #3
Well, none of those worked, but I worked my way around the problem. I had a dell Vista Home Basic restore DVD. I installed that while leaving the Gateway restore partition intact. After it was installed, I went to the advnaced startup menu, and thankfully Gateway's recovery option had re-appeared after the "repair your computer" option was selected.

Thanks though!
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