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IP Helper Has Stopped Working


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Ratqueen's Avatar
Ratqueen Ratqueen is offline
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Join Date: Oct 2008
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28-Oct-2008, 03:13 PM #1
Question IP Helper Has Stopped Working
I bought a new computer in February this year. From day one, before I even installed any programs or made any modifications, I started having those "IP Helper has stopped working" errors.

This seems to happen on a lose schedule too: as long as I would turn on my computer around the same time everyday, it would happen betwen 1 PM and 2 PM -- not every day, but almost. Sometimes it would go several days without this error occuring, other times it would happen every day.
During the summer, I started turning my computer on only in the evening, and the errors started happening at other times. Now I'm back turning my computer on around noon, and it started happening again between 1 and 2 PM.
Just to say that the error seems related with some losely scheduled background task, I assume.

When the error occurs, I'm not doing anything special on my computer -- it seems to happen regardless of what programs I have open, or even when I don't have any programs open and when I'm not even at the computer.

The only side effect I can see is that for a few seconds all open windows' edges seem to have a "double-edge", or maybe they lose their background color, not sure.
After a few seconds, the Vista interface seems to "reset" itself: the weird edges on open windows flash and turn back to normal, and the Vista toolbar flashes a flat gray and then comes back to normal too (except today, it stayed a flat gray for the first time).
Then all seems to work normally... until the next day.

Note that I use the plain "Windows Vista Basic" interface, NOT Aero, if that matters.

I have no idea what "IP Helper" is used for, or if it's really necessary. I wish I knew what scheduled program (or whatever it is) initiates this error on such a regular basis, and whether it could be disabled.

What could I try to prevent this annoying problem from reoccurring all the time?

Thanks for your advice and information.

System Specs in my profile.

Here's my latest HijackThis Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:47:48 PM, on 10/28/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Tools\Avast4\ashDisp.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Windows\System32\CTXFIHLP.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Tools\Spybot - Search & Destroy\TeaTimer.exe
C:\Internet\FreeMeter\FreeMeter.exe
C:\Internet\PopTray\PopTray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\System32\mobsync.exe
C:\Utils\Simple Sticky Notes\ssn.exe
C:\Windows\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wuauclt.exe
C:\Utils\xplorer2_lite\xplorer2_lite.exe
C:\Tools\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Tools\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [avast!] C:\Tools\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Tools\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: FreeMeter.exe - Shortcut.lnk = C:\Internet\FreeMeter\FreeMeter.exe
O4 - Startup: PopTray.lnk = C:\Internet\PopTray\PopTray.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Tools\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Tools\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su2/CTL_V020...5034/CTPID.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Tools\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Tools\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Tools\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Tools\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Tools\Avast4\ashWebSv.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Tools\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 5544 bytes
Elvandil's Avatar
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Moderator with 51,993 posts.
 
Join Date: Aug 2003
Location: Vermont
Experience: "Been through the mill."
28-Oct-2008, 03:30 PM #2
Control Panel > Admin Tools > Services. Double-click the service, set Disabled in the dropdown menu, and Apply.

This service is used for the IPv6 protocol which is very unlikely to be in use by your ISP.
Ratqueen's Avatar
Ratqueen Ratqueen is offline
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28-Oct-2008, 06:05 PM #3
Thank you. I'll try that and post back only in case I'm still having trouble.
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