[2ndMOUSE]

Originally Posted by DaveA

What drivers have you been messing with for ANY other device internal or external?

sorry , i dont understand what you're asking me

[jcgriff2]

Hi. . .

Thank you for the mini kernel dumps and the msinfo32 NFO file.

I ran all 11 mini kernel dumps. Various bugchecks, but the primary probable cause of most was gt72ubus.sys

Most bugchecks were 0x000000d1 - the infamous DRIVER_IRQL_NOT_LESS_OR_EQUAL which indicates that a kernel-mode driver attempted to access pageable memory when it should not have ( IRQL that was too high).

It is my opinion that your BSODs are more than likely being caused by the fact that your Vista system is NOT updated with Vista SP1. The installation of SP1 must take priority - as further attempts to figure out this situation is futile.

Any particular reason that you have not updated w/ SP1?

I have included a summary of the bugchecks below; dbug logs attached.

Regards. . .

jcgriff2

.

PHP Code:

 
BugCheck D1, {0, 2, 0, 892790dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 44, {99d40b18, e71, 0, 0}
Probably caused by : gt72ubus.sys ( gt72ubus+9a7d )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {0, 2, 0, 88ac40dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {2000001, 2, 0, 899280dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {1, 2, 0, 889190dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {1, 2, 0, 895370dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck FE, {8, 6, 1, 912462f0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+1a )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck FE, {8, 6, 1, 9070b2f0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+1a )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 44, {999cce58, e71, 0, 0}
Probably caused by : gt72ubus.sys ( gt72ubus+9a7d )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck D1, {3, 2, 0, 883640dc}
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
BugCheck 1000008E, {c0000005, 820818a3, 9bc1f7e0, 0}
Probably caused by : win32k.sys ( win32k+1119b9 )
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
.
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Tue Nov 11 16:46:26.716 2008 (GMT-5)
System Uptime: 0 days 0:25:25.307
BugCheck D1, {0, 2, 0, 892790dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Tue Nov 11 16:19:57.883 2008 (GMT-5)
System Uptime: 0 days 3:28:19.474
BugCheck 44, {99d40b18, e71, 0, 0}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+9a7d )
PROCESS_NAME:  Idle
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  9 19:10:35.382 2008 (GMT-5)
System Uptime: 0 days 0:08:28.973
BugCheck D1, {0, 2, 0, 88ac40dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  9 19:01:29.106 2008 (GMT-5)
System Uptime: 0 days 1:48:25.698
BugCheck D1, {2000001, 2, 0, 899280dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  9 17:12:27.033 2008 (GMT-5)
System Uptime: 0 days 0:51:19.624
BugCheck D1, {1, 2, 0, 889190dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  9 16:14:05.833 2008 (GMT-5)
System Uptime: 0 days 1:55:55.424
BugCheck D1, {1, 2, 0, 895370dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
*** WARNING: Unable to verify timestamp for gtptser.sys
*** ERROR: Module load completed but symbols could not be loaded for gtptser.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  ICON 225 USB Co
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  9 13:31:16.385 2008 (GMT-5)
System Uptime: 0 days 2:56:18.977
BugCheck FE, {8, 6, 1, 912462f0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+1a )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sun Nov  2 17:58:56.165 2008 (GMT-5)
System Uptime: 0 days 6:03:51.772
BugCheck FE, {8, 6, 1, 9070b2f0}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+1a )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sat Nov  1 16:01:08.268 2008 (GMT-5)
System Uptime: 0 days 1:28:41.859
BugCheck 44, {999cce58, e71, 0, 0}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+9a7d )
PROCESS_NAME:  Idle
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Sat Nov  1 14:15:33.493 2008 (GMT-5)
System Uptime: 0 days 2:53:52.085
BugCheck D1, {3, 2, 0, 883640dc}
*** WARNING: Unable to verify timestamp for gt72ubus.sys
*** ERROR: Module load completed but symbols could not be loaded for gt72ubus.sys
Probably caused by : gt72ubus.sys ( gt72ubus+90dc )
PROCESS_NAME:  System
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Built by: 6000.16584.x86fre.vista_gdr.071023-1545
Debug session time: Thu Oct 30 20:39:44.112 2008 (GMT-5)
System Uptime: 0 days 0:30:32.689
BugCheck 1000008E, {c0000005, 820818a3, 9bc1f7e0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+1119b9 )
PROCESS_NAME:  explorer.exe 


[jcgriff2]

Continuing to go through msinfo32:

What are these start-up programs - are they familiar to you?

PHP Code:

 
捁牥吠畯r  studio\chris HKU\S-1-5-21-3246890965-1800641288-1289521806-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
 
捁牥吠畯⁲敒業摮牥 㩃䅜散屲捁牥潔牵剜浥湩敤⹲硥e studio\chris HKU\S-1-5-21-3246890965-1800641288-1289521806-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 


All of your Firefox modules are dated September 2007:

PHP Code:

firefox 1.8.20080.17373 7.32 MB (7,671,408 bytes) 18/09/2007 20:03 Mozilla Corporation c:program filesmozilla firefoxfirefox.exe
freebl3 3.11.4.0 196.12 KB (200,829 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxfreebl3.dll
jar50 1.8.20080.17373 66.11 KB (67,696 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxcomponentsjar50.dll
myspell 1.8.20080.17373 34.13 KB (34,952 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxcomponentsmyspell.dll
nss3 3.11.9.0 373.60 KB (382,568 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxnss3.dll
nssckbi 1.65.0.0 269.61 KB (276,080 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxnssckbi.dll
smime3 3.11.9.0 109.60 KB (112,232 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxsmime3.dll
softokn3 3.11.4.0 248.11 KB (254,060 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxsoftokn3.dll
spellchk 1.8.20080.17373 45.63 KB (46,720 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxcomponentsspellchk.dll
ssl3 3.11.9.0 133.60 KB (136,808 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxssl3.dll
xpcom 1.8.20080.17373 13.10 KB (13,416 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxxpcom.dll
xpcom_compat 1.8.20080.17373 72.12 KB (73,848 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxxpcom_compat.dll
xpcom_core 1.8.20080.17373 412.11 KB (422,000 bytes) 18/09/2007 20:03 Mozilla Foundation c:program filesmozilla firefoxxpcom_core.dll
js3250 4.0.0.0 448.10 KB (458,856 bytes) 18/09/2007 20:03 Netscape Communications Corporation c:program filesmozilla firefoxjs3250.dll
nspr4 4.6.8.0 157.61 KB (161,392 bytes) 18/09/2007 20:03 Netscape Communications Corporation c:program filesmozilla firefoxnspr4.dll
plc4 4.6.8.0 33.62 KB (34,424 bytes) 18/09/2007 20:03 Netscape Communications Corporation c:program filesmozilla firefoxplc4.dll
plds4 4.6.8.0 29.61 KB (30,320 bytes) 18/09/2007 20:03 Netscape Communications Corporation c:program filesmozilla firefoxplds4.dll 


You have very old Symantec (Norton) program modules installed - get rid of them!

PHP Code:

navshext 14.1.0.27 169.66 KB (173,728 bytes) 21/11/2006 04:41 Symantec Corporation c:progra~1norton~1norton~1navshext.dll
 
ccl60u 106.2.0.21 520.60 KB (533,096 bytes) 27/03/2007 14:16 Symantec Corporation c:program filescommon filessymantec sharedccl60u.dll
 
ccvrtrst 106.2.0.21 125.60 KB (128,616 bytes) 27/03/2007 14:16 Symantec Corporation c:program filescommon filessymantec sharedccvrtrst.dll 


Symantec/ Norton may be the very reason that Windows Updates have not come in. Use the Norton Removal Tool to rid your system of this -

[b]Download the Norton Removal Tool HERE, save it to your desktop. Go to desktop, RIGHT-click on the NRT and let it run. Upon completion, re-boot.

Now reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply (if hi-lighted) | Click OK

Please let me know how you make out.

[2ndMOUSE]

thanks JGriff --- i thought you'd never turn up

the startup programs ? i have no idea what those are

Firefox , i just updated a few hours before reading this.

I tried to download the NRT but i dont know what symantec product is on my pc , so i dont know which of the options to click.

I havent downloaded SP1 , cos updates usually mess something up in my experience , and until these crashes happened , i didnt consider it " broke " , so saw no need to " fix it.

setting the firewall to default will give me the headaches i had when i first got vista , when it was a control freak and wouldnt let me download even a simple jpeg or zip file cos it was overly security sensitive no ?

[2ndMOUSE]

I dont even know where to get windows SP1 anyway lol

[jcgriff2]

Hi. . .

First re: Norton - click on the link below, download it and SAVE it to your desktop. Go to desktop, close all windows, RIGHT-click on the Norton Removal Tool and select Run as Administrator. Upon completion, re-boot.

ftp://ftp.symantec.com/public/englis...moval_Tool.exe

I do suggest that you reset the Windows Firewall to default settings b/c Norton usually leaves it in a shambles. It will set it so that you are prompted to allow what you want through - you will only have to answer it one time for each product. I think your initial problems w/ firewall was Norton and not Windows.

Click on the link below for MS SysInternals AutoRuns and download/save to your DESKTOP. Go to desktop, right-click on AutoRuns, select run as admin. The AutoRuns scanner will appear. Let it scan for a minute or 2 (status bottom-left), then save it as an ARN file - you will see the ARN file extension default when you go to save it.

http://live.sysinternals.com/autoruns.exe

Run msinfo32 and save as an NFO file -
START | type msinfo32 - hit enter. Save it as NFO file - you will see the NFO file extension default when you go to save it.

Zip these 2 up and attach to your next post - they will hopefully help me find those foreign programs and provide instructions for removal.

After that is done, run the System File Checker - SFC -
START | type cmd.exe into the start search box | right-click on cmd.exe above under Programs - select Run as Administrator | the black cmd prompt/DOS screen will appear - type the following:

sfc /scannow

Let it run - after completion, re-boot to allow "pending renames" to work. A re-boot will dis-mount the hard drive and allow SFC to finish.

Then please go into Windows Updates and see how many are there waiting to install - you can click on this link is you wish - nothing will be downloaded, it just tells you what is available for download

http://windowsupdate.microsoft.com/

Any ? - Please let me know.

JC
.

[2ndMOUSE]

ok JC. Thanks again.
I've done everything you asked......followed it to the letter
I had 29 windows updates and they're all updated now , but i still dunno if i have SP1

Firewall settings are default level and norton crap has been removed.


Its still crashin though.........whats next ?

i have the files , but when i click attachments...its not connecting right now....i'll keep tryin that over the next few minutes

[2ndMOUSE]

says firefox cant establish a connection to attachments.techguy.org

is this because of my new firewall settings ?

[Cookiegal]

The TSG attachment server was down this morning. Please try again. It should be fine now.

[2ndMOUSE]

ok JC , here ya go

[jcgriff2]

Hi. . .

I am sorry, but I am unable to download the attachment - yours and one from another thread. I have tried Vista, XP and even another physical location about 5 miles from here. No luck. Please see my PM for my email.

Regards. . .

jcgriff2

.

[dvk01]

there is still a fault with the attachment server
you can upload some attachments but not download them
the server support team is still working on it

[2ndMOUSE]

Originally Posted by jcgriff2

Hi. . .

I am sorry, but I am unable to download the attachment - yours and one from another thread. I have tried Vista, XP and even another physical location about 5 miles from here. No luck. Please see my PM for my email.

Regards. . .

jcgriff2

.

i emailed the attachment to you JC

[jcgriff2]

.

@ dvk01 - Thanks - I am able to download w/o any problems now.

@ 2ndMOUSE - I received the email - and have some results for you.

I am glad to hear about the 29 Windows Updates that came in. Did you run AutoRuns and msinfo32 before or after the Windows Updates came in? If before, please re-run both and attach new zip file.

msinfo32 shows SP1 NOT installed. It also tells me that problems have existed in your system for a while now, although not completely apparant to you. The WERCON (Windows Problem Reports & Solutions) section tells me that you had > 200 app crashes between December 24, 2007, and April 10, 2008. Every single on has a 0xc0000005 exception - an access violation. I usually see this caused by the Internet Security Suites.

Let's go to AutoRuns. Right-click on the autoruns.exe file and select run as admin. When scanning is finished, click on the Logon tab up top. In the last section toward the bottom of the screen you should see an entry w/ the ???? marks as shown in the screen shot - un-check it. Exit AutoRuns. Re-boot.




Two more items, please:

- A Vista health report - START | type perfmon /report & hit enter - 60 seconds, report will be displayed in IE7 or FFox web browser. Save as an MHT file if IE7 - via Page, Save As, save in MHT format. Firefox - click on File, save, save as web page.

- A dxdiag report (text file) - START | type dxdiag - enter. DirectX Kernel viewer will appear - bottom of screen - save as a text file


Zip these up and attach.

Just to let you know, I have to go to Philadelphia today, so i don't expect to be around until late afternoon or evening.

[2ndMOUSE]

hi JC

I switched the ???? off in the logon section of autoruns.

but....

2 things.....the perfmon/report didnt open results in either IE or FFOX , and when i clicked on save as...within the independant window it ran the test on , the only save option was html. I've rar'ed that and attached it here.

2nd thing.....i typed dxdiag in the start menu and hit henter , but when it appeared , there was no mention of kernel drivers anywhere

????

thanks. not sure where this is leading to though. my pc is slower than ever now that the firewall is running --- it really is painfully slow. bootup now takes about 10 minutes , and its still crashing.