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The audio service is not running


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Dawg1 Dawg1 is offline
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18-Nov-2008, 08:02 AM #1
The audio service is not running
Another member posted this same question) - same problem. Is there any way that you can help with this problem?

Audio Service is not running - no sound
I have a Dell XPS M1210 laptop with the Vista OS.

My sound stopped working and I made no changes in audio settings nor did I load new software. I've seen similar posts, but I've taken several steps to correct this problem. No success. Please help!

Here's what happened and what I did:

I tried to play a video and got no sound. The speaker icon in the tray at the bottom right of my screen show a red circle with a white X in it to the right of the speaker.

When I hover my mouse over the speaker icon, the following message appears: "The Audio Service is not running."

When I right-click on the speaker icon, the volume mixer option is grayed out. I click on another option (play sounds) and get the following message: "This computer cannot play audio because the windows audio service is not enabled. Would you like to enable..." I click on "yes."

A dialog box appears. I go to the Playback tab. It tells me that "Speakers / Headphones SigmaTel hi-def codec is working." I highlight the section and press the configure button. Nothing happens.

I uninstalled and reinstalled the drivers for SigmaTel and Soundblaster. No effect on problem.

I ran diagnostics. The speakers worked for the diagnostics.

I spent two hours on the line with Dell technicians who tell me that it's not a hardware problem.

I tried logging on as another user. Still have a problem.

Last idea: I got an error message that said: "Audiodg.exe has stopped working and was closed." Is this a cause or a symptom? I tried rebooting and ran audiodg.exe and got the same error message. If it's a cause, what do I do?

I need sounds on my computer. Any ideas? In reading the forums it looks like others have the same problem.

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karnita karnita is offline
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21-Dec-2008, 08:43 AM #2
Arrow audio service is not running:solved in ACER 2920
just wanna share a bit of experience.
I had a recent similar problem on that "audio service is not running" with my ACER 2920. spent whole day to solve the problem, including hours browsing the internet. and, late at night, i was very happy when i hear the sound again after unintentionally do these simple procedures:

right click on the speaker icon on the tray --> click the playback devices --> select a playback devices shown --> go to properties --> go to advanced --> restore default --> the red cross on the speaker icon was missing, and i hear the sound again.

it works for me.

hope it is useful for others.

C U.
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aasimenator aasimenator is offline
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21-Dec-2008, 01:23 PM #3
goto Run>type "services.msc" find Windows Audio, If its not set to automatic then set it by double clicking it & from the drop down button select Automatic & restart the service.
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