[Cris_Cr0ss]

I have a Toshiba Laptop with Vista Home Premium A200-AH9.

Vista keeps randomly Freezing/Crashing. I get igfx driver stopped working and then it resumes and starts working again, other times i get Toshiba Flash Cards constantly not responding. When my Igfx driver fails sometimes my usb devices will only charge via computer but will not interact with it such as the usb mouse or my mp3.

This problem started occuring out of no where really, as everything was working fine and then just this week this stuff started to happen. I've been getting Bsod at times but sometimes the writing is just too small to make out. I have no idea where to look under event viewer to see what the error actually is.

Any help is greatly appreciated.

Thanks,

CC

[Jtoast]

IGFX is the intel graphics driver. I would suggest installing the latest version to see if it helps.

[manky28]

Hi there, I am new to this so please accept my apologies if I have replied to this thread instead of doing something else!! I keep getting a very similar problem. My internet explorer and msn keep crashing, it constantly says they are not responding. It started about a month or so ago on msn but during the last week it has been happening on the internet explorer. I am OK if I am on them for a very short time, about 30minutes but after that they do not responde. Can anyone help me at all? I downloaded the service pack yesterday thinking that might help but it has not solved the problem at all.

My laptop is E-SYSTEM EL3103 with Vista Home Basic. Computer is approx 12 months old and hasnt had any problems until recently.

I keep getting error messages, I've copied them in below:

EXPLORER

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: agcutils.dll
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 490b7090
Exception Code: c0000005
Exception Offset: 0004c7bb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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MSN

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: msnmsgr.exe
Application Version: 8.5.1302.1018
Application Timestamp: 4717a53b
Hang Signature: dbc4
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Hang Signature 1: ca5253bcb7a2fd64c0f398477e8a2ed2
Additional Hang Signature 2: c85b
Additional Hang Signature 3: ad821368d5eeacd3ddaeddbc50715fef
Additional Hang Signature 4: dbc4
Additional Hang Signature 5: ca5253bcb7a2fd64c0f398477e8a2ed2
Additional Hang Signature 6: c85b
Additional Hang Signature 7: ad821368d5eeacd3ddaeddbc50715fef

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I have very basic computer knowledge when it comes to things like so desperately need help!!

Many thanks

[Jtoast]

It is extremely difficult to troubleshoot 2 different problems in a single thread. Please create your own thread or. if the problem is similar, simply follow the suggestions listed for this one.

[manky28]

OK thanks for that, I've done that now

[Cris_Cr0ss]

Thing is I have the latest driver installed, and i've tried reinstalling but it just keeps installing with nothing actually happening. I'll try again and get back to you.

[Jtoast]

try going to the control panel, deleting the graphics adapter and then rebooting/letting windows reinstall.

[Cris_Cr0ss]

sorry for getting back so late.

I tried reinstalling the driver manually and having windows update download it. Im no longer getting the Vista IGFX error but im still getting random freezes where my mouse won't move i cannot ctrl+alt+del and basically I need to hold the power button to shut it down.

This tends to happen frequently. Other times I'd be watching a video on my computer and my computer would freeze and the audio would jam at a pitch and again i'd be forced to manually shut it down.

Any ideas? Or is it time for warranty?

:edit: if i could avoid warranty that'd be great because xmas break is soon and i don't want to wait too long for my laptop to get fixed

[jcgriff2]

Originally Posted by manky28

EXPLORER

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: agcutils.dll
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 490b7090
Exception Code: c0000005
Exception Offset: 0004c7bb
OS Version: 6.0.6001.2.1.0.768.2

Hi. . .

The 1st IE7 (iexplorer) crash shows the faulting module as agcutils.dll - with a 0xc0000005 exception code = memory access violation. Timestamp 490b7090 = Fri Oct 31 16:54:40 2008. I believe this driver belongs to Webshots Desktop and Toolbar and has had reported problems.

http://blog.webshots.com/?p=1017

The 2nd - an apphang involving msnmsgr.exe v8.5.1302.1018, timestamp = 4717a53b = Thu Oct 18 14:26:03 2007 and is most recent production version (beta version now out).

0xc0000005 exception always has me looking at anti-virus/ 3rd party firewall as primary suspects. What a/v & firewall are you running?

Regards. . .

jcgriff2

.

[Cris_Cr0ss]

I'm checking my event log and i keep getting this

: The embedded controller (EC) did not respond within the specified timeout period. 
This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC 
incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this 
error may cause the computer to function incorrectly.

[jcgriff2]

Hi. . .

Here are 2 Intel links for EC -
http://download.intel.com/design/chi...brf/319545.pdf

http://download.intel.com/design/chi...pdt/319538.pdf

What is BIOS date?

Easy to find out -
START | type cmd.exe | right-click on cmd.exe - select run as admin; paste into cmd/DOS screen (to paste, right-click at top of DOS screen, select Edit, select Paste):

PHP Code:

systeminfo > %temp%0.txt & start notepad %temp%0.txt 


Notepad will open with sysinfo. Look at processor/ BIOS version lines.

Regards. . .

jcgriff2

.

[Jtoast]

Try disabling IPv6. It causes problems on some systems. Link is below.

http://www.mydigitallife.info/2007/0...port-in-vista/

[Cris_Cr0ss]

BIOS Version: TOSHIBA V1.80, 21/08/2007

and i have the latest bios, thing is this problem is new it just started happening. I've used my recovery CD's once since i bought this laptop last year.

[Cris_Cr0ss]

I've disabled IPV6, not sure if its frozen since i've done it. Will keep it updated

[Cris_Cr0ss]

ipv6 is disabled and i'm still having freezing problems