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Solved: internet connected but browser doesnt work?


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clutzyinnocence's Avatar
clutzyinnocence clutzyinnocence is offline
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06-Mar-2009, 08:48 AM #1
Exclamation Solved: internet connected but browser doesnt work?
Ok so around the 20th, my laptop that runs on vista started this problem.
then the next week, my desktop that runs on XP started to go on the fritz. I know it's not my internet on the laptop because i can access the internet through MSN. and I have another laptop and it works fine, no problems with it. but on my desktop, not even MSN works.
I've tried the ip renew stuff and all like netsh int......

can anyone help me???

Last edited by clutzyinnocence; 06-Mar-2009 at 10:56 AM..
TerryNet's Avatar
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06-Mar-2009, 09:48 AM #2
What does "around the 20" mean, please?

Describe your network and your problem(s).
clutzyinnocence's Avatar
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06-Mar-2009, 09:58 AM #3
around feb. 20th

laptop:
browser doesn't work. msn does. no error messages. nothing out of the ordinary that popped up. network?? whats that?
vista. rollback didnt have an effect. netsh...done

desktop:
browser doesnt work. msn doesnt work. no error messages. netsh...done. wins xp

is there anything else i need?

edit1: rogers service provider.

Last edited by clutzyinnocence; 06-Mar-2009 at 10:26 AM.. Reason: correction
TerryNet's Avatar
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06-Mar-2009, 01:52 PM #4
Quote:
network?? whats that?
The devices you have, such as the brand and model of modem and router. How things are connected; e.g., PC1 by ethernet, PC2 wireless, etc.

Since your "browser doesn't work" it would be good to tell us what browser(s) and exactly what "doesn't work" means.

Please also show for the laptop and desktop ...

Start, Run, CMD, OK to open a command prompt:
(For Vista type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
clutzyinnocence's Avatar
clutzyinnocence clutzyinnocence is offline
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06-Mar-2009, 03:21 PM #5
this is the desktop that is running on windows xp, the browser cannot "find the server" msn troubleshoot "proxy" all my computers are connected to a router wireless and cable also which connects to the modem. the desktop runs on cable, i have switched the cables before and it didn't seem to do much help. it is connected the network says that i am connected to Local area network 100.0 mb/s...i think but for sure it is connected to the router.

router: SMC barricade : SMC7004AWBR
modem: Scientific Atlanta: DPC2100R2


Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\COMPAQ~1>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : COMPAQ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : WorkGroup

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : WorkGroup
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-17-2E-58-6D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::216:17ff:fe2e:586d%4
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : March 6, 2009 1:52:25 PM
Lease Expires . . . . . . . . . . : January 18, 2038 10:14:07 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : WorkGroup
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-02-11
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.2.17%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\DOCUME~1\COMPAQ~1>


This is the computer that runs on vista and the browser "cannot find the server" but the msn works like a charm. it connects to the internet through i think bluetooth? this laptop is an hp tablet.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JenniferLing-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : WorkGroup

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-6B-87-0A-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : WorkGroup
Description . . . . . . . . . . . : Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi
Adapter
Physical Address. . . . . . . . . : 00-1A-73-6E-49-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed2e:4e49:fd2b:db75%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : March-06-09 8:55:35 AM
Lease Expires . . . . . . . . . . : April-12-45 8:36:09 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 151001715
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : WorkGroup
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-F6-39-9C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C295C1CD-C6C3-4DB0-8C63-C0ADE983D
FF5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . : WorkGroup
Description . . . . . . . . . . . : isatap.WorkGroup
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.16%13(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2c46:b29:9c11:6487(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::2c46:b29:9c11:6487%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>

is there anything else that is needed? thanks for taking time to help me =)

the browsers that i use are IE7 and firefox. I have tried netscape too but they all give methe same message.
huggie54's Avatar
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06-Mar-2009, 04:04 PM #6
on your vista laptop go to control panel>user accounts and turn off User account control worked on mine.
TerryNet's Avatar
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06-Mar-2009, 05:34 PM #7
On the XP get rid of ipv6 with this:

Start - Run - ipv6 uninstall - OK

Then run the following repairs on the respective computers. If browsers still have a problem consider the possibility that you have a non-Windows firewall blocking them.

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.


(From a JohnWill post)

TCP/IP stack repair options for use with Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
clutzyinnocence's Avatar
clutzyinnocence clutzyinnocence is offline
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06-Mar-2009, 06:06 PM #8
for the vista, when i did the reset ipv4, its gave me a "echo request denied", but interface was done and after rebooting it, the browsers are still "page load error" i havent had the time to get to my xp but i will get back to you

thanks =)

edit 1: in firefox, it says failed to connect
firefox can't establish a connection to the server at google.com
though the site seems valid, the browser was unable to establish a connection

edit 2: on the xp, i uninstalled the ipv6 but it still doesnt work and in the msn troubleshooter, it says that there are problems with the proxy and the key ports....(what's a proxy?)

Last edited by clutzyinnocence; 06-Mar-2009 at 08:38 PM..
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07-Mar-2009, 01:07 PM #9
hey i just wanted to tell you that my desktop work now!!!! thanks =D
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07-Mar-2009, 06:50 PM #10
And the Vista still has a problem?
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08-Mar-2009, 07:38 AM #11
yes the vista still has problems and i don't know why but the xp just lapsed back into it too but it might be that i have a personal firewall from norton or sysmatic(?)
clutzyinnocence's Avatar
clutzyinnocence clutzyinnocence is offline
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08-Mar-2009, 08:38 PM #12
hiiiiiii i just wanted to tell you that the vista works and all that was wrong were the anti-virus programs so i uninstalled a bunch of the anti-viruses and after symatic was uninstalled, it worked and now its my desktop that doesn't work...=D
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11-Mar-2009, 10:32 AM #13
and now my desktop is working because i disabled the personal firewall in norton thanks =D
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13-Mar-2009, 10:03 AM #14
You're welcome. If you want to use the Norton firewall you can try reconfiguring it. If that doesn't work uninstall it (search for and use their Norton Removal Tool), and then reinstall and configure it.
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