There's no such thing as a stupid question, but they're the easiest to answer.
JoinTour
Login
Search
Tag Cloud
access acer asus bios bsod computer crash desktop driver drivers error ethernet excel freeze gaming hard drive hardware hdmi internet laptop malware memory modem monitor motherboard netgear network printer problem ram registry repair router slow software sound toshiba trojan usb video virus vista wifi windows windows 7 windows 7 32 bit windows 7 64 bit windows xp wireless xbox
Search
Search for:
Tech Support Guy Forums > Operating Systems > Windows Vista >
Vista shuts down when I'm in a chat window!

Reply  
Thread Tools
anneknight601's Avatar
Computer Specs
Junior Member with 1 posts.
 
Join Date: Jul 2009
Location: Canada
Experience: Computer Illiterate
14-Jul-2009, 12:48 AM #1
Question Vista shuts down when I'm in a chat window!
Hi all,
I bought my laptop from dell 4 months ago. I have called them twice about this issue, bought more ram and still it happens. I am in a chat window, MSN or YAHOO and even the small Facebook chat window and my screen goes black and computer shuts down. I hit the button to turn it back on and everything is as I left it! Dell now tells me its a software problem not hardware after I bought more RAM!
I updated my Java and un-installed the Yahoo Messenger as I thought perhaps I had downloaded a corrupted copy, and its still happening.
Any suggestions?
Megabite's Avatar
Distinguished Member with 10,239 posts.
 
Join Date: Apr 2008
14-Jul-2009, 12:54 AM #2
Try it in Safe Mode with Networking and see if it still happens

How to Start in Safemode with Networking

1. Restart your computer.
2. Before the windows logo you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode with Networking using the arrow keys.
4. Then press enter on your keyboard to boot into Safe Mode.
5. Do whatever tasks you require and when you are done reboot to boot back into normal mode..
Reply

Tags
black screen, chat, shut down, software, vista

THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
WELCOME TO TECH SUPPORT GUY! Are you looking for the solution to your computer problem? Join our site today to ask your question -- for free! Our site is run completely by volunteers who want to help you solve your computer problems. See our Welcome Guide to get started.
Thread Tools



Facebook Facebook Twitter Twitter TechGuy.tv TechGuy.tv Mobile TSG Mobile
You Are Using:
Server ID
Advertisements do not imply our endorsement of that product or service.
All times are GMT -4. The time now is 11:17 AM.
Copyright © 1996 - 2011 TechGuy, Inc. All rights reserved.

Powered by Cermak Technologies, Inc.