[anneknight601]

Hi all,
I bought my laptop from dell 4 months ago. I have called them twice about this issue, bought more ram and still it happens. I am in a chat window, MSN or YAHOO and even the small Facebook chat window and my screen goes black and computer shuts down. I hit the button to turn it back on and everything is as I left it! Dell now tells me its a software problem not hardware after I bought more RAM!
I updated my Java and un-installed the Yahoo Messenger as I thought perhaps I had downloaded a corrupted copy, and its still happening.
Any suggestions?

[Megabite]

Try it in Safe Mode with Networking and see if it still happens

How to Start in Safemode with Networking

1. Restart your computer.
2. Before the windows logo you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode with Networking using the arrow keys.
4. Then press enter on your keyboard to boot into Safe Mode.
5. Do whatever tasks you require and when you are done reboot to boot back into normal mode..