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21-Sep-2009, 06:53 PM
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| Solved: BSOD! Please help. |
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22-Sep-2009, 06:18 PM
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| Thanks for the response, Keywal. I took out the two ram sticks, put them back in, and did Vista’s memory test. The test said that the memory was free of problems. I had hoped that would have solved the problems; unfortunately, I have new problems.  After the memory test was completed, I logged on to the internet, and after a few minutes, my desktop manager stopped working. Vista sent some information to Microsoft, and a little while later, I experienced a 0x0000003b error. After a re-start, I logged on to the internet, and fifty minutes later I got another 0x0000003b error. BlueScreenViewer says that the first error was caused by fltmgr.sys and that the second was caused by ntoskrnl.exe. I'll attach the latest dump files to this post. Can anyone read these last two--as well as the other four--dump files for me and tell me what is going on with my computer? Also, the event viewer says that there have been five event 10, WMI errors in the past 24 hours, and one event 1000, Application error (Dwm.exe.). Does this information help? I think I should give a little more information about my computer. I’ve had this computer for almost a year. It’s a Gateway, model DX4640-UBC01A. Vista Home Premium x64 with all available updates installed. Intel(R) Core(TM)2 Duo CPU E4700 @ 2.60GHz, 2603 Mhz, 2 Core(s), 2 Logical Processor(s). 4 GB of RAM*, 3.75 Total Physically, 2.59 Physically Available. 7.68 Total Virtual Memory, 6.41 Available Virtual Memory. *I don’t know the manufacturer. I saw some labels on the chips when I took them out, but I didn’t read them. They give the name of the manufacturer, correct? If the manufacturer’s name is needed, I’ll give it in my next post. One last thing. Most of the time the crashes occur while I’m on the internet and using Explorer; however, the computer has also crashed twice when I wasn’t on the internet. What other information should I give or is needed for a more accurate diagnosis? Thank you for your time. |
23-Sep-2009, 11:17 AM
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__________________ What The Dormouse Said "He Not Busy Being Born, Is Busy Dying" Does this path have a heart? Last edited by Rollin' Rog; 23-Sep-2009 at 11:22 AM.. |
24-Sep-2009, 02:45 PM
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24-Sep-2009, 05:11 PM
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| Guys there's a few things stickin' out in these posts.. "I did the the page file thing in your second link. I tried to do the check disc, but the check disc wouldn't perform. It said that it "cannot open volume for direct access." a disk check doesn't check the RAM it checks the hard drive and a volume in my head is a hard drive or folder. "Every time I restarted the computer when I was switching page file options, it tried to check the disc" Again pointing to a hard drive problem. i've just fixed a machine today that was giving continuous BSOD's and i took the whole thing apart thinking something had come lose but after i carefully put the thing back together it still did the same thing.... i had a HDD with me with windows on it so i put it in the laptop. what do ya know? WORKING perfectly. i replaced the guys hard drive put windows back in and so... another happy customer.  the short version of this story and what i'm actually trying to say is, replace your hard drive! And if you can, think back... Did you drop the PC at anytime like my customer remembered doing when i gave it back fixed?  By the way he didn't drop it far, just from his hand on to his desk(about 4 inches from the desk!!!) |
24-Sep-2009, 07:37 PM
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| Quote:
I may not have been clear as to what I was did in my last post. Just to clarify, RR asked me to do two things: clear the page file and run chkdsk. When I right-clicked my c: drive, and then clicked on properties, then tools, then the error check now, then the "scan for and attempt recovery of bad sectors button, and finally the start button. Windows wouldn't let me ("hard drive in use") and then asked me whether or not I wanted to schedule a scan on the next restart. I clicked schedule scan button. I then went to the second link in RR's post and followed the instructions. After selecting no page file and clicking "set", I shut down the computer and restarted it. The computer tried to do a chkdsk on boot up, but couldn't perform the task. I then changed the virtual memory back to system managed and restarted the computer. The computer then tried to do another chkdsk but again couldn't perform the task. The last attempt at chkdsk gave me cause for concern because I didn't schedule a chkdsk scan again. I hope that clears up any confusion, if there was any. Quote:
 Hi Mumbodog, Thanks for the link. I performed a chkdsk using command prompt. The scan found "0 kb in bad sectors." I also did a chkdsk by right-clicking on c:; however, I had to do it by unselecting the "Automatically fix file errors" button. A box popped up, the computer did a scan, and it found zero errors on the hard drive. It still won't do it on startup. I've also had three more BSODs. |
25-Sep-2009, 01:58 PM
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25-Sep-2009, 07:39 PM
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25-Sep-2009, 08:56 PM
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