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awesome8899 · 17-Oct-2009, 11:49 AM #1

My Windows Vista Acer laptop will not open any programs. I've tried restarting it but it won't work. Does this mean it has a virus? Or is there something I can do about it?

**etaf** · 17-Oct-2009, 11:58 AM #2

try booting in safe mode
Tap F8 as it boots
you should see a menu
choose
safe mode

awesome8899 · 17-Oct-2009, 12:26 PM #3

Is there anything else I can do if that doesn't work??

**etaf** · 17-Oct-2009, 12:31 PM #4

yes, we can try and load a HJT program and see if that will run and post the log here and check for virus

awesome8899 · 17-Oct-2009, 12:46 PM #5

Even though not even the start menu will come up?

**etaf** · 17-Oct-2009, 12:53 PM #6

not with out a start menu

what happened re safe mode

awesome8899 · 17-Oct-2009, 01:22 PM #7

It didn't work..is there anything else I can try?

**etaf** · 17-Oct-2009, 01:32 PM #8

do you have windows CD or recovery CD

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