[cal21]

this is horribly bad bad bad

i start up my computer normally having not download a trojan nor virus alike, so it comes up with the bit saying start windows normally or safe mode, not knowing what to do i clicked start windows normally and since i have two acounts i went on my admin account and there was no desktop, no icons or start menu or anything, it was completly black but it automatically opens my documents, i'm on the internet from there, i can't turn it off so i unplug it and start that again and again.
WHAT DO I DO????????????: confused:

[lisa6447]

1st. Try a reststart and if it takes you to safemode window hit last known good config then if no joy while in safemode do a system restore and choose another restore point go back to last checkpoint or earlier if you can then let it do its stuff good luck

[cal21]

what do i do to that in safe mode cause i have got no icons or menu button, just my documents

[tuneman]

ok try this, it is only a temporary fix but it seems that explorer.exe is pointing to your documents file and i'm sure someone with a bit more knowledge will come along and post a bit more about this soon. first reboot pc, when pc boots up and shows documents screen press ctrl+alt+delete keys at the same time for about a second or 2, next a new window will pop up called task manager, ok click on the processe tab at the top of the window and look for explorer.exe, click on it and click end process, next click on file at the top and choose new task (run) then type in explorer.exe like i said this is only a temporary fix but it should redirect explorer to your desktop, if you power down the machine you will have to do the above again i hope this helps you out a little and i will try and do a bit more research for you to find a permanent fix, so please post back on the results

[tuneman]

Hi cal21 i have done a bit of research on your problem and come up with what i think is a solution, firstly get your machine up and running using the temporary fix i listed above, the second part of the fix requires altering a registry value, if you are not confident with doing this then obtain the services of a friend who has the necessary skills/experience, as altering the wrong value may cause irrepairable harm to the pc. ok how to proceed click start and type regedit in the search box, in the results pane click regedit to open, you are looking to navigate to a register entry named: HKEY_LOCAL_MACHINE\software\microsoft\windowsNT\currentversion\winlogon you need to expand the items in the left hand pane until you have got to the winlogon then click on the winlogon to open the registry at that point ( it will be in the right hand pane) when the list opens up look for shell which will be under name, next to that should be REG SZ under type then check under the data column and make sure it reads explorer.exe thats all if it reads anything other than explorer.exe then edit the entry to read just that, no other letters or numbers, IMPORTANT! make a backup of the registry before you start making any alterations, i hope this helps you out buddy

[cal21]

Originally Posted by tuneman

ok try this, it is only a temporary fix but it seems that explorer.exe is pointing to your documents file and i'm sure someone with a bit more knowledge will come along and post a bit more about this soon. first reboot pc, when pc boots up and shows documents screen press ctrl+alt+delete keys at the same time for about a second or 2, next a new window will pop up called task manager, ok click on the processe tab at the top of the window and look for explorer.exe, click on it and click end process, next click on file at the top and choose new task (run) then type in explorer.exe like i said this is only a temporary fix but it should redirect explorer to your desktop, if you power down the machine you will have to do the above again i hope this helps you out a little and i will try and do a bit more research for you to find a permanent fix, so please post back on the results

OMG it works!!!

thank you thank you thank you TTHHAANNKK YYOOUU

[tuneman]

My pleasure, thanks for posting back

[cal21]

Originally Posted by tuneman

Hi cal21 i have done a bit of research on your problem and come up with what i think is a solution, firstly get your machine up and running using the temporary fix i listed above, the second part of the fix requires altering a registry value, if you are not confident with doing this then obtain the services of a friend who has the necessary skills/experience, as altering the wrong value may cause irrepairable harm to the pc. ok how to proceed click start and type regedit in the search box, in the results pane click regedit to open, you are looking to navigate to a register entry named: HKEY_LOCAL_MACHINE\software\microsoft\windowsNT\currentversion\winlogon you need to expand the items in the left hand pane until you have got to the winlogon then click on the winlogon to open the registry at that point ( it will be in the right hand pane) when the list opens up look for shell which will be under name, next to that should be REG SZ under type then check under the data column and make sure it reads explorer.exe thats all if it reads anything other than explorer.exe then edit the entry to read just that, no other letters or numbers, IMPORTANT! make a backup of the registry before you start making any alterations, i hope this helps you out buddy

i really dont under stand a bit of that, sorry

[tuneman]

ok no prob, is your system now up and running? and if so have you tried a reboot? after reboot is your system the same as before or is it back to normal?

[cal21]

no, if that's a problem

[tuneman]

I didn't think that just the first part would fully fix it, it needs to be fixed in the registry, i've PM'd you

[lisa6447]

Sorry internet down could not reply To restart without start menu Ctrl+Alt+Del go to red start button on right hand side put mouse over it in menu press restart when pc is on load up window press F8 go to safemode after it loads you will get start menu type system restore in search box wait till it loads choose a restore point again wait til it does its stuff

[cal21]

i found the file but it say Shell REG_SZ explorer.exe rundll32.exe pqrs.tmo printer should i modify it so it say ONLY explorer.exe???

[cal21]

I DID IT "yay yay yay" *crowds of millions cheering* OMG TTTTHHHHAAANNNKKK YYYOOOUUU TTTUUUNNEEEMMMAAANNN

[tuneman]

glad you got sorted cal21