[samsonyu96]

Everytime I finish installing 3 updates (I do not know which one):

1. Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows Vista Service Pack 1 and Windows Server 2008 (KB974469)

2. Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x86 (KB963707)

3. Update for Internet Explorer 7 for Windows Vista (KB976749)

PROBLEMS
1. I cannot load videos in any website with Firefox anymore while I can load videos with IE.

2. My DVD/CD-ROM driver, named "HL-DT-ST DVDRAM GT20N", will have an error "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".


My OS is Windows Vista. I can give you the details of the updates if the need arises. Thanks in advance for any solutions.

[rainforest123]

s:
Which Vista? 32 or 64 bit?

Which AntiVirus program? Which AntiSpyware program? Which firewall? What other [ if any ] computer security programs?

When did the system last work well? What changed?

Any chance you can install the updates 1 at a time; reboot; test?

Control panel > classic view > windows updates
view the installed updates

Have a look at http://windows.microsoft.com/en-IN/w...alling-updates
Control panel > classic view > problem reports & solutions
What is listed there?

Control panel > admin tools > event viewer
On left, windows logs > applications

On left, windows logs > system
Look for errors.
Provide us w/ the details.

RF123

[samsonyu96]

1. Vista 32 bit

2. Norton 360; Malwarebytes' Anti-Malware; SUPERAntiSpyware; HijackThis; System Protect

3. The system last worked well before the updates were installed.

4. I do not think so unless there is a way to uninstall the updates.

5. Listed there are:

Product
Driver software installation

Problem
Could not find driver software

Date
11/7/2009 7:45 AM

Status
Report Sent

Description
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_10250260&REV_1002.

Problem signature
Problem Event Name: PnPDriverNotFound
Architecture: x86
Hardware Id: HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_10250260&REV_1002
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 477059269






Product
Driver software installation

Problem
Installed generic driver software

Date
11/7/2009 7:45 AM

Status
Report Sent

Description
Windows installed driver software that supports the basic features of your Standard VGA Graphics Adapter. Its manufacturer may provide software that enables additional features.

Problem signature
Problem Event Name: PnPGenericDriverFound
Architecture: x86
Hardware Id: PCI\VEN_10DE&DEV_06EC&SUBSYS_02601025&REV_A1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 500496056






Product
Driver software installation

Problem
Could not find driver software

Date
11/7/2009 7:45 AM

Status
Report Sent

Description
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is PCI\VEN_1969&DEV_1026&SUBSYS_02601025&REV_B0.

Problem signature
Problem Event Name: PnPDriverNotFound
Architecture: x86
Hardware Id: PCI\VEN_1969&DEV_1026&SUBSYS_02601025&REV_B0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 498587642






Product
Driver software installation

Problem
Installed generic driver software

Date
11/7/2009 7:45 AM

Status
Report Sent

Description
Windows installed driver software that supports the basic features of your Video WebCam. Its manufacturer may provide software that enables additional features.

Problem signature
Problem Event Name: PnPGenericDriverFound
Architecture: x86
Hardware Id: USB\VID_04F2&PID_B044&REV_1112&MI_00
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 368586873

6. How do i provide you with the details? Is there any way to save the details to a .txt file because there is a lot of details. Anyway, the updates were completed on 7th November 2009 at 2.01pm-2.02.pm.


Thanks for your swift reply.

[rainforest123]

Read the Microsoft page about updates.
http://windows.microsoft.com/en-IN/w...alling-updates

This, too.
http://windows.microsoft.com/en-IN/w...move-an-update
Not all updates can be removed.

Open the error message in event viewer. On the right margin, look for "copy".
http://www.petri.co.il/vista-event-viewer.htm

http://blogs.msdn.com/robburke/archi...Scheduler.aspx

Copy the details to your computer's clipboard, paste them into notepad. Attach the notepad file, or insert the contents into a reply.

RF123

[samsonyu96]

After uninstalling one update, "Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x86 (KB963707)", my DVD-ROM started working properly. However, I am still unable to load videos with Firefox. Thanks for your help.

[samsonyu96]

I am able to load videos with Firefox after disabling the add-on "Microsoft .NET Framework Assistant" installed by the update now. Thanks for your assistance.

[rainforest123]

s 96:
You are welcome.


Is your issue resolved?

RF123

[samsonyu96]

Yes. Thanks again.

[rainforest123]

s :
You are again welcome.

RF123