[loverboyx06x]

Computer bought maybe two weeks ago Dell Inspiron 545. Contacted Dell twice and they only uninstalled and reinstalled the intel driver.

I keep on getting the following errors
blue screen of death errors

0x00000116 igdkmd64.sys

0x00000001e usbehci.sys

0x000000FE bugcode_usb_driver

Display driver stopped responding and has recovered Display driver igfx stopped responding and has successfully recovered pops up

Error pops up whenever I watch videos online (youtube) play any games (warcraft 3 or solitaire) or do any other things that stress the graphics card at all.

I thought i read something about intels display driver being incompatible with vista but i wasn't sure what to make of that.

Please advise on how I can fix this.

Here's some information in regards to my PC


------------------
System Information
------------------
Time of this report: 11/8/2009, 14:30:07
Machine name: ADMIN-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 545
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 4084MB RAM
Page File: 1736MB used, 6605MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_02E01028&REV_02
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd64.dll
Driver Version: 7.15.0010.1472 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 4/18/2008 18:22:12, 4746752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-5876-EA22A2C2CA35}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x02E01028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel: ModeMPEG2_A ModeMPEG2_C

[Mumbodog]

You have 21 days (from date of invoice) to return that PC to Dell for either a full refund or another new PC, darned if I would troubleshoot or fix anything on a new PC purchase.

http://www.dell.com/content/topics/g...s&~section=018

Be polite but firm in your request to Dell.

[lisa6447]

First try this to make sure it isnt a hardware problem if it is it will have to go back to Dell now try booting in safemode so it only loads basic drivers try what you normally do play games etc if you get the blue screen again and you think its the drivers uninstall one by one restart each time and let windows find them for you if they don't update automatically update drivers in device manager let me know the outcome if all goes well mark as SOLVED ok Lisa

[lisa6447]

i did not see Mumbodog's suggestion thats a good plan too it is up to you what you decide to do Do not let anyone open the PC to repair it or you lose your warranty if you don't know how to get into safemode restart PC when it gets to load screen hit F8 safemode only use arrows and tab button to get to it

[loverboyx06x]

Could not bring the error back up in safe mode. May be due to me not being able to play some of the games or not since it is in safe mode.

However I did try running the windows system memory test 4 times and it freezes up at around 6-10% on the first test every time.

How would I go updating drivers?
And would it be possible that some of the ram is faulty?

[lisa6447]

Sorry but i think you need to post this in Malware Removal & HJT forum to be honest. They will talk you through the process good luck

[lisa6447]

sorry i have just reread the rules i am not supposed to try and solve these problems and are not suppose to multi post in different forums sorry i suggested it my mistake hit the word report and the forum will move it for you regards Lisa