[nytenurse]

I attempted to install the upgrade to my itunes software when my computer froze. I used CTRL, ALT, and DEL to shut down the program but nothing happened. I tried shutting down from the start button and still nothing happened. I ended up having to take the battery out to shut my computer off. I have attempted to reboot in 'safe mode' via F8 without success. However, my screensaver is still functioning. Other trials include:

1. Start up repair - tells me I have no problems.

2. System restore - will not restore windows from an earlier point and time.

3. Windows memory diagnostic tool - no memory hardware errors noted.

4. Command prompt - open a command prompt window. brings up dos and it states the drive is X:\windows\system32>


I tried the following command prompt:

C:\Windows\System32\rstrui.exe /offline C:/Windows

and:

chkdsk C: /f

The computer ran a series of test ending with "failed to transfer logged messages to the event log with status 50"

Any tips would be greatly appreciated.

[nytenurse]

I am getting the message "cannot find the file specified 0x80070002" What does this mean? I am having problems booting Microsoft Visa. Thank you.

[etaf]

have a look at this
http://support.microsoft.com/kb/910336

and if a dell PC (would you post the make and model of the PC)
http://support.microsoft.com/kb/310794

[etaf]

Is this a different machine to the one posted here
http://forums.techguy.org/windows-vi...sing-file.html

if so also post make and model of this PC

[nytenurse]

This is the same computer with the "missing file." I am unable to get to the "start button" to fix anything. My computer is a Gateway, Model: M6750. I left it on overnite try to reboot to the last successful boot . . . without success.

[etaf]

merged threads - please do not duplicate threads with issues on the same machine

did you look at my link? and go through the suggestions there?

[nytenurse]

I did, I am unable to get to the "start button" to fix anything.

[etaf]

how did you do restore and chkdsk /r

[nytenurse]

I had tried the following command prompt:

C:\Windows\System32\rstrui.exe /offline C:/Windows

and:

chkdsk C: /f

but not:

chkdsk /r

now that screen runs through a list of files but does not give me a prompt to try

chkdsk /r

[etaf]

chkdsk C: /f

same command just specifing C drive

see list of switches here
http://www.microsoft.com/resources/d....mspx?mfr=true
for /F and /R

still not sure how you got to a command prompt if nothing works as specified above

[nytenurse]

Tried it again . . . turned my computer off and rebooted using F8

Choose the "command prompt"

and typed in chkdsk /r

It tells me the type of file system is NTFS
Cannot lock current drive.

Then it pops up:
Chkdsk cannot run because the volume is in use by another process. wold you like to schedule . . . and I chose "yes"

Then it tells me "this volume will be checked the next time the system restarts."

and returns to

X:\windows\system32>

[etaf]

still not sure how you got to a command prompt if nothing works as specified above

[nytenurse]

Trying chkdsk C: /f

currently booting through 3 stages of files . . .

[nytenurse]

chkdsk C: /f used:

ran thorough all 3 stages ending with:

Failed to transfer logged messages to the event log with status 50

[nytenurse]

Attempting

chkdsk /r

Currently running through 5 stages . . .