[golf42]

Hi Teck Support Guy,

I have a Toshiba with Windows Vista and I do not have any sound.
What do I need to do to reinstall my sound?

[lisa6447]

open device manager go to sound video and game controllers and update your drivers.if none found go to your computers homepage putting in all computer info model and name and number th operating system and download your audio drivers good luck

[golf42]

Hi Lisa6447,

Sorry but I do not find "sound video and game controllers" when I open my device manager. I do not follow how to get to my computer homepage to download audio drivers.
Can you simplify this process, please?
Thanks
golf42

[rainforest123]

golf42:
Hello & Welcome to Tech Guy Forum.

Would you describe yourself as a beginning, intermediate or advanced computer user?

Do you have any sounds? Windows sounds when the computer starts up? Music from a CD or audio from a DVD?

Control panel > classic view > "sounds & audio devices".
"sounds" tab
In the lower 3rd, look for "program events"
Look for 1 that has a speaker to the left.
left click said entry.
Now, below the area with the white back ground, look for a button with ">". Left click it.
What do you hear?

Are your speakers muted?

Have you ever had sound? If so, when did you lose sound? Can you associate onset of the problem with the installation, removal or upgrading of a program?

Which Toshiba? Go to www.toshiba.com
On the left, select your product from the drop down menu [ look for a down pointing arrow ].

Which Vista flavor, # of bits and service pack?
RIGHT click "computer"
Left click "properties"

To access device manager:
RIGHT click "computer"
Left click "manage"
maximize screen
On the left, left click "device manager"
On the right, look for sound, video & game controllers.
If a "+" sign, left click it, to change to "-"
What are the entries?

You might want to provide us with a screen shot.
screenshot

On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
When you want to capture that which is displayed, press the print screen button.
Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
Maximize Paint
left click "edit"
Left click "paste"
file > save as.
Save the file to any location of your choice.
File name: your choice, for example: "filename"
save as type: left click down pointing arrow. Left click jpg / jpeg
Left click "save" / "ok".

The file name has now been saved as filename.jpg [ or filename.jpeg ].


Return to the thread.
Left click "go advanced".

Left click "manage attachments"
left click "browse"
browse to the location, on your computer, where you saved "filename.jpg"
Left click filename.jpg
left click "open"
left click Upload"
close window of upload screen after the file has been uploaded.

enter text into the reply area.
left click "submit"

RF123

[lisa6447]

If you have all your computer details like name number if it has one and operating system go to either toshiba USA or from UK google toshiba look for drivers and downloads from Toshiba only put in your details and get your audio drivers

[rainforest123]

g 42:
Send us a screen shot of device manager.

In control panel, be sure to left click on "classic view", which is in the upper left corner.

Look for "sounds"

RF123

[lisa6447]

Did you go to WWW.Toshiba.com and look for your audio drivers

[lisa6447]

if your problem is solved please mark as solved good luck

[MRRennie]

Hi Golf42 - has your problem been resolved yet ? You've had a lot of great advice so far and I'm almost afraid to ask a couple of really obvious questions ! I've got a Toshiba laptop and "lost" my sound one time also - till I discovered that the volume control on the side had somehow been turned down to it's lowest, probably when I was pulling it in and out of its case... If you have a desktop, did you lose the sound after installing Vista Service Pack 1 ? If so, installing SP2 might well fix the problem - it did for me !

[lisa6447]

Good input thats what i like keep it simple but he as nothing in device manager

[MRRennie]

Thanks Lisa - I must have missed that in all the responses ! Has he tried a SYstem Restore to before the problem started - or has it always been silent ?

Mike

[lisa6447]

hello again he had no audio but i left it with RF123 and he as not posted back which is a shame do not know wether he sorted it out i told him to go to his own computers website keep it simple all the way i say regards Lisa

[MRRennie]

Ah well - you know what they say : Silence is Golden ( but Duck tape is Silver )

Your motto says it like I always say : KISS = Keep It Short & Simple !

Cheers,

Mike

[lisa6447]

Lol means (laugh out loud) here in UK but if i put kiss in my posts i will get banned see you around the site Lisa

[joeten]

Hi not quite on this topic but sound related for toshiba which you may know anyway the ESC and FN keys mute it on some models