[hisbeauty4ashes]

Hi friends here I am again with a different problem.ugh

I have an HP Laptop with Vista Premium operating system. My computer has been having problems for awhile now and I would like to see if we can fix it. For one it freezes up on me often. The other thing is it has some corrupted files and it has corrupted other files as well. I had Microsoft word that just would no longer work so I decided to download it and it would not work. I noticed other programs I had put in got corrupted as well like my Picture programs that worked fine,now it no longer works and I would reload the software as well and again it did not work.

So is there is any hope for my laptop that is only a little over a year old.

[joeten]

Hi mate sorry you don't seem to be getting a break at all,can you run sfc /scannow and see if it will fix anything,have you run chkdsk to look for other problems,will the repair option on your install or recovery disc or even restore work,have any message shown you a indication of your problem

[rainforest123]

http://forums.techguy.org/windows-vi...#post7057019Is this the same computer as you noted in THIS thread?


RF123

[hisbeauty4ashes]

Okay lets straighten out something here. The other post was a desk top that would not install a DVD Cd player in it do to installer. Well I posted that it was resolved I ended up taking the drive back to the store. Now this post is for my Laptop which is Vista windows premium. I have had continual problems with it. For some reason it has caused much corruption in many of my files and it freezes as well some times like I stated above on this post. This is a HP Laptop I have had it a little over a year now. I have not worked on it because I was dealing with my other computer issues on my desktops.

I could use some help. I do not know if I should just strip this drive and reload it or is there a way to by pass it and get rid of the corrupt files and fix the issues?

So that is my latest update on this so I hope it is straightened out now and you know where we are at on this issue, which this is a total other issue and computer problem.lol I have been so busy and could not respond much but today I would like to work on my laptop and get it fixed.

Thanks for any help you can give. I hope you all had a wonderful Thanksgiving.

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[hisbeauty4ashes]

Okay I will do that thanks for the quick response.

[hisbeauty4ashes]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:46:07 PM, on 11/28/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Works\wkssb.exe
C:\Program Files\Microsoft Works\WkDetect.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\RunOnce: [ypagerps] cmd.exe /C del "C:\Program Files\Yahoo!\Messenger\ypagerps.dll"
O4 - HKCU\..\RunOnce: [UniblueRegistryBooster] C:\Program Files\Uniblue\RegistryBooster\Launcher.exe delay
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Vongo Tray.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - http://support.microsoft.com/mats/DiagWebControl.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 12379 bytes

[Phantom010]

Unfortunately, I cannot see anything helpful in your log.

I'm afraid you'll need to run a Repair Install or at least a sfc /scannow.

Have you run UniblueRegistryBooster prior to your problems? It could very well be the root cause of your problems. Never use any registry cleaners, boosters or optimizers. They mostly do more harm than good.

[hisbeauty4ashes]

I can not get my computer to do either one of which you suggested. Is there anymore help you can offer?

Thanks

[Phantom010]

Your best bet might be a Vista reinstall.

[rainforest123]

his :
Which HP laptop model & model #?
Look for it at http://support.hp.com and provide us with the product page link.

Corrupt files point to corrupt Windows or corrupt registry; or defective hard disk drive, or defective ram.

> 50% of HJT logs are clean even though malicious software is present. This could be the case with your computer.

Can you boot to a command prompt?
http://www.bleepingcomputer.com/tuto...torial142.html
If so, go to option 2.
type: cd\
press "enter"
type: chkdsk /r
press "enter"

The results will be in control panel > admin tools > event viewer > windows logs
check applications and system for "winlogon"
copy the results & paste them in a reply.

Yes, a re-install is always one way to fix a corrupt file problem unless the corruption is caused by hardware. Purchasing a new computer would also solve your problems with this laptop. I do not recommend either option at this point in time.

HDD diags, check w/ HP firstly.

Ram diags. Run the Windows Mem diag.
See tutorial at bleepingcomputer.com, referenced above.
Run memtest86 www.memtest86.com for 8+ hrs, or until an error appears.

You can test your CPU using OCCT.
http://www.ocbase.com/perestroika_en/index.php?Download

RF123

[rainforest123]

If you don't have 3rd party [ for example, Nero, Roxio / Sonic , etc] disk burning software, you can use freeware such as ISO Burner to create a bootable optical disk, for MemTest86.

RF123

[hisbeauty4ashes]

Hi I did not receive this info until tonight I will try what you said Reignforest first. I did have a question cause I was going to Strip the hard drive but thought how do I know if I stripped the hard drive and reprogram the computer it is going to work? I thought how could I find out if the hard drive is bad? So any help would be appreciated. The deal is when I download new programs it does not work it gets corrupted right away, cause it freezes and it says, windows has stopped responding. Any help would be appreciated.Thanks

[rainforest123]

h lashes:
1. No test is 100% accurate. There false +s [ problem reported when none exists ] and false -s [ problem not reported when problem actually exists ] in every category of technology & medicine of which I am aware.

Check HP's web site, for HDD [ hard disk drive ] diags.
OR find out the brand, model & model # of your lappy's HDD, go to that HDD manufacture's web site; download & run the HDD

run chkdsk /r from the recovery environment. If you don't have a Vista operating system DVD, boot to the recovery environment & run chkdsk /r
http://windows.microsoft.com/en-us/w...sta-Inside-Out

Answer the questions in #11, follow the suggestion in #11 & this post.

Post the results. With that information, assisting you will be more efficient.

I will wait for your reply.


RF123

rain not reign



edit:
providing the exact error message[s] will be very helpful.

Also, look in control panel > classic view > admin tools > event viewer > windows logs
applications & system for errors reported at the time an error message appears on the screen

Also, in control panel, look at problem reports & solutions.

You are correct. If the problem is caused by hardware, a re-format & re-install won't solve your problem.

[hisbeauty4ashes]

Hi Again,

Okay I am going to try and put what you said into English.lol ON my Laptop I hope.

My make and model of Laptop is HP Pavilion Entertainment PC.dv6700 Vista Windows Premium operating system.

I do have the operating disks with it. So I have all the recovery disks at the time of perches.

Okay I will try and do the last thing you wrote on here if that is what I am to do please bear with me as I am new to working on this stuff.

TTL