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Error 1114, can't connect to internet.


jmrayb2's Avatar
jmrayb2 jmrayb2 is offline
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Join Date: Dec 2009
02-Dec-2009, 09:17 AM #1
Error 1114, can't connect to internet.
I quote a previous post because it is an identical issue with my Vista Ultimate:

Dependency service failed to start?
A few days ago my computer inexplicably lost its ability to connect to the internet. I am running Windows Vista (Ultimate not business). It is a desktop and I have had it installed since Vista came out. When attempting to connect to any network I receive the error message: "The dependency service or group failed to start."

When I click "Diagnose and repair" on the network button I get the following message: "Network Diagnostics cannot run because the Diagnostics Policy Service is not running" at which point I open up the Service Control Manager to start the DPS service. However, the service refuses to start and I get yet another error message: "Error 1114: A dynamic link library (DLL) initialization routine failed, or it will give me a code saying that access is denied if I attempt to manually start the Diagnostics Policy Service.

I have had the most recent updates for IExplorer for a while and have not run any Vista updates recently (last time was around 11 Nov and the problem began yesterday, 1 Dec). This problem was preceded by a blue screen error that would end quickly, followed by my computer restarting. The blue screen error stopped after a few hours of turning off my computer, but of course now I can not connect to the internet at all.

Any advice will be much appreciated. I really do not want to reinstall the operating system...
Rollin' Rog's Avatar
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Join Date: Dec 2000
Location: North of Hollywoodland
Experience: I know when to fold em'
02-Dec-2009, 12:13 PM #2
How about starting with a "System Restore" -- this will not cause any loss of personal data >>

Also you have the ability in Vista Ultimate to create full image backups through "Backup and Restore Center"; once this problem is resolved, one way or another, you should learn how to use that.

See also >>

and accompanying attachment; check both "trusted installer" and " DPS >System"

chkdsk should also be run on the drive >>

and you can try:
Attached Thumbnails
Error 1114, can't connect to internet.-dps-trusted-installer-permissions.jpg  

Last edited by Rollin' Rog; 02-Dec-2009 at 01:11 PM..
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