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Can't restore computer to a certain date


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01-Jan-2010, 06:00 PM #1
Can't restore computer to a certain date
I have been trying to restore my computer back to November 1, 2009 but I can't get it to go back that far. My E (I think that is what it was) has disappeared. It was for my cd's and dvd's so now I can't install anything or watch anything. When I click on computer it only has HP Recovery (D and Local Disk (C. The (E is no longer there. I know that I used it to put a picture on a CD around the beginning of November so it must have happened after that time. When I do the system restore it will only go back about 3 weeks. That's not long enough. I have gone back the 3 weeks but it didn't restore my (E Very frustrating. I would appreciate help with this. Thank you in advance.

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01-Jan-2010, 08:21 PM #2
Tell me what version of Windows you have on that computer and I will move your thread to the forum that should be able to help you best, OK?
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01-Jan-2010, 08:28 PM #3
Welcome to TSG!
See this KB article, and follow the steps for your verson of Windows.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
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01-Jan-2010, 09:04 PM #4
I have Windows Vista Home Premium. I tried the fix that The Outcaste mentioned but it couldn't fix it.
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02-Jan-2010, 01:09 AM #5
Have you tried booting with a CD/DVD? Any bootable CD/DVD, the Vista DVD, a WinXP cd, a Linux Live CD, Gparted, anything, this will test if the drive itself has failed, or if it's just a problem with Windows seeing the drive.
The CD/DVD has to be enabled for boot in the BIOS, and first in the list, or use the Boot Menu to select it by pressing (usually) F12 when the system is turned on.

Does the Drive show up in Disk Management?
Press WinKey+R, type diskmgmt.msc, press Enter.
See if the CD-ROM drive is shown, and has a drive letter assigned.
It it's there, but doesn't have a drive letter, right click it, and click Change Drive Letter and Paths... and assign a Drive Letter.

Does the Drive show up in Device Manager?
Press WinKey+R, type devmgmt.msc, press Enter.

If you don't see a CD/DVD category, could be the drive is defective, has somehow been disabled in the BIOS, or has a bad connection.
The key to press to enter the BIOS (Setup) should be displayed on the screen after you power on the laptop, for HP it's probably F10.

Check that the CD/DVD is shown in the BIOS, and is not disabled.
Might not be much in the BIOS; I have a DV6933CL, only setting is to enable/disable the CD/DVD for booting, and to set the boot order.

You can check on the HP Support site for the Maintenance and Service Guide for your model to see how to remove/replace the CD/DVD drive. Usually just need to remove one screw, slide it out, then slide it back in to make sure it has a good connection.

If it is shown in Device Manager, expand the category, right click the drive, then click Uninstall. Reboot, Vista will re-detect and re-install the drivers. See if that resolves the issue.
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02-Jan-2010, 04:12 PM #6
Thank you for all of your help. I am a novice at this but I will try some of the things that you said to do. I did manage to find the disk management and the drive is not there. It only had Local C and Recovery D.
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02-Jan-2010, 04:21 PM #7
I just found something under disk drives in my Device Manager and it was ST9200827AS ATA Device. I haven't tried booting it up yet with a cd because I'm not sure what you mean. Right now when I put anything in the cd player nothing happens. I can hear it spinning for a few seconds and then it stops.
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02-Jan-2010, 04:38 PM #8
Just uninstalled the ST9200827AS ATA Device in my device manager which was under disk drives and as you said it reinstalled it after I rebooted. The E drive still is not there.
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02-Jan-2010, 05:30 PM #9
The ST9200827AS is your hard drive, a Seagate 200GB drive. The DVD would be in it's own category as shown in the screen shot below.

If that doesn't appear, then Windows isn't seeing the hardware.
The drive spins up when you insert a disk, so the drive sees sisks, but may not be talking to the PC/Windows.
Booting with a CD of some kind would be the next step.
If you've created the Recovery Disks, put the first one in the drive, then reboot. Watch the screen, you may see a message to Press any key to boot from CD or DVD. If so, press spacebar.
If it just boots into Vista, reboot again, but tap the F key to change the boot order a couple of times when the HP logo appears. If it Boots to the Recovery manager, just canel out. This will confirm the drive is good, and it's a Windows problem,
It's F9 on mine, but the DV6XXX manual says F12, so it may be different. It should be listed on the bottom of the screen under the HP logo. You can press Pause to stop the system to give you time to read it if needed.

That should bring up the Boot Menu, and the CD/DVD should be listed.
If it's not, then it's either disabled in the BIOS, or a bad connection/defective drive.
The Boot menu should have an option to Enter Setup. Choose that and check the boot settings to make sure the CD/DVD device is enabled. Or hold the power key down to turn off the system, then reboot and use the Function key to enter setup.

No changes are saved until you choose to save and exit. If you think you might have changed something while learning how to move around in the BIOS, just exit without saving and start over.
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