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Computer is slow, what do I do?


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28-Jan-2010, 11:49 PM #1
Computer is slow, what do I do?
I've run various virus and malware scans to see if that what was causing the problems, and they removed a lot of stuff but my computer is still slow. I've also run some registry cleaners to see if that would work. Does anyone have any suggestions?
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Chipzzz Chipzzz is offline
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28-Jan-2010, 11:58 PM #2
Bring up task manager (ctl+alt+del), click on processes and see which ones are hogging the cpu. If you click on the CPU column heading, it will sort the processes in order of how much they are using (click twice to get the biggest CPU hogs on top).
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29-Jan-2010, 12:00 AM #3
For a a start you can go to add/remove programs and delete anything in there that you dont really need ...

Click on Start/Run and type in msconfig then on start up and uncheck anything you dont absolutely need running in the background except for your anti-virus and firewall of course ....

Do a defrag of your drive ...

something to be going on with

PS Not really wise to be using registry cleaners,however much they try to convince you yhat they are needed,you can render your computer unusable by using them,especially if you dont know what you are doing ....just a word of warning .....
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29-Jan-2010, 12:10 AM #4
Quote:
Originally Posted by Chipzzz View Post
Bring up task manager (ctl+alt+del), click on processes and see which ones are hogging the cpu. If you click on the CPU column heading, it will sort the processes in order of how much they are using (click twice to get the biggest CPU hogs on top).
The one that takes up the most is svchost. After that, there is mysqld, php.exe, and dell support center.
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29-Jan-2010, 12:36 AM #5
Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
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29-Jan-2010, 01:24 AM #6
Okay here is the log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:19:34 PM, on 1/28/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\igfxsrvc.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [NotebookHardwareControl] "C:\Program Files\Notebook Hardware Control\nhc.exe" -quiet
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-21-2623694211-238713194-2941118349-1004\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'RA Media Server')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: AutorunsDisabled
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - (no file)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/res.../wlscctrl2.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.e xe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Remote Access Media Server (Apache2.2) - Apache Software Foundation - C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Remote Access DB (dsl-db) - Unknown owner - C:\Program Files\Common Files\Dell\MySQL\bin\mysqld.exe
O23 - Service: Remote Access File Sync Service (dsl-fs-sync) - SingleClick Systems - C:\Program Files\Common Files\Dell\Remote Access File Sync Service\dsl_fs_sync.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MotoConnect Service - Unknown owner - C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.ex e
O23 - Service: UltraVNC Server (uvnc_service) - UltraVNC - C:\ProgramData\UltraVNC\winvnc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

--
End of file - 9003 bytes
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Chipzzz Chipzzz is offline
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29-Jan-2010, 10:26 AM #7
Quote:
Originally Posted by RockheadJones View Post
The one that takes up the most is svchost. After that, there is mysqld, php.exe, and dell support center.
I see that you are running an Apache server, which explains the mysqld and php.exe but it is not clear why they are so active. What CPU % are they using?

Last edited by Chipzzz; 29-Jan-2010 at 10:49 AM..
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29-Jan-2010, 10:56 AM #8
Also,

You do have too many real-time scanners on your computer.

You don't need PC Tools, Spybot and Windows Defender, especially since you already have Malwarebytes' Anti-Malware. Overkilling it won't help at all. It will only cause conflicts and slow down your computer.

You have too many Startup applications loading with Windows. This can significantly increase your Startup time and affect overall performance.

Other than your antivirus and firewall, the Startup Type on most of your non-Windows Services (from programs you have installed), can be changed from Automatic to Manual. This will reduce the amount of processes running in the background and speed up your computer.

To do so, click on Start > Run > type services.msc

Scroll down the list of services.

Reboot your computer.

After rebooting, when the small System Configuration Utility window appears, ignore the message. Put a check mark in that window, then click OK.
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RockheadJones RockheadJones is offline
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29-Jan-2010, 01:03 PM #9
Quote:
Originally Posted by Chipzzz View Post
I see that you are running an Apache server, which explains the mysqld and php.exe but it is not clear why they are so active. What CPU % are they using?
I dunno but they're using a lot
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29-Jan-2010, 01:16 PM #10
Quote:
Originally Posted by Phantom010 View Post
Also,

You do have too many real-time scanners on your computer.

You don't need PC Tools, Spybot and Windows Defender, especially since you already have Malwarebytes' Anti-Malware. Overkilling it won't help at all. It will only cause conflicts and slow down your computer.

You have too many Startup applications loading with Windows. This can significantly increase your Startup time and affect overall performance.

Other than your antivirus and firewall, the Startup Type on most of your non-Windows Services (from programs you have installed), can be changed from Automatic to Manual. This will reduce the amount of processes running in the background and speed up your computer.

To do so, click on Start > Run > type services.msc

Scroll down the list of services.

Reboot your computer.

After rebooting, when the small System Configuration Utility window appears, ignore the message. Put a check mark in that window, then click OK.
Which programs should I remove from startup?
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29-Jan-2010, 01:21 PM #11
Please download and run Autoruns.

Click on File.

Click on Save…

Save the new AutoRuns Data (*.arn) file to your desktop.

Close the Autoruns program.

Right-click on the new desktop AutoRuns .arn file.

Select Send To > Compressed (zipped) Folder.

Attach the compressed file to your next post.
Attached Files
File Type: zip How to Attach a File.zip (462.4 KB, 4 views)
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29-Jan-2010, 01:33 PM #12
Here you go
Attached Files
File Type: zip AutoRuns.zip (255.8 KB, 5 views)
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29-Jan-2010, 02:00 PM #13
Run Autoruns again.

Under the Logon tab, you can uncheck all entries I have unchecked in the two attached pictures. Those items don't need to load with Windows at Startup. They can all be started manually when needed.

Reboot.
Attached Thumbnails
Computer is slow, what do I do?-startup1.jpg   Computer is slow, what do I do?-startup2.jpg  
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Chipzzz Chipzzz is offline
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29-Jan-2010, 03:39 PM #14
Quote:
Originally Posted by RockheadJones View Post
I dunno but they're using a lot
It's the number in the CPU column in Task Manager.
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29-Jan-2010, 06:07 PM #15
Quote:
Originally Posted by Chipzzz View Post
It's the number in the CPU column in Task Manager.
Mysqld is using 78%. I heard somewhere that I don't need it, do I?
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