[derekmarc]

Ok, so I uninstalled Symantec and that seemed to work for a few days and then bam it happened, BSOD.

Here is the latest crash mini dump log.

[helpful]

you attached a link to the location of the minidump file. please attach (if possible) all the mini dump files in the minidump folder. The extension of the files should be dmp.

[derekmarc]

Like this?

[helpful]

nope, here are the steps to zip the files

1. browse to the C:\WINDOWS\Minidump folder
2. Select all the files (CRTL+A)
3. right click\send to\compressed zip folder
4. Attach the zip file to techsupport guy

[derekmarc]

I can't do that. When I try and send it to a compressed zip folder it says "File not found or no read permission."

[Phantom010]

Originally Posted by derekmarc

I can't do that. When I try and send it to a compressed zip folder it says "File not found or no read permission."

1. Right-click the file and select Properties.
2. Click on the Security tab.
3. Click Advanced in the lower right.
4. In the Advanced Security Settings window that pops up, click on the Owner tab.
5. Click Edit.
6. Click Other users or groups.
7. Click Advanced in the lower left corner.
8. Click Find Now.
9. Scroll through the results and double-click on your current user account.
10. Click OK to all of the remaining windows except the first Properties window.
11. Select your user account from the list up top and click Edit.
12. Select your user account from the list up top again and then in the pane below, check Full control under Allow, or as much control as you need.
13. You’ll get a security warning, click Yes.

[derekmarc]

I did that and it still gives me the same message.

[Phantom010]

Try disabling the UAC.

If still no luck, try Unlocker to move the file to the desktop. When installing the program, Unlocker will add itself to the right-click context menu.

[derekmarc]

How this?

[Phantom010]

It works!

What was the solution?

[Phantom010]

Probable causes:

usbhub.sys: Default Hub Driver for USB.

volsnap.sys: driver for Microsoft Windows volume shadow copy.

CLASSPNP.SYS: driver for SCSI Class System Dll.

intelppm.sys: Intel Processor driver.

USBPORT.SYS

A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed. This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened. Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it. The
first actually works, and the second fails. Tracking down which drivers
in the system actually did this is difficult, generally because the trails
of the first driver have been covered by the second. However, the driver
stack for the current request can be found by examining the DeviceObject
fields in each of the stack locations.

[helpful]

Originally Posted by Phantom010

Probable causes:

usbhub.sys: Default Hub Driver for USB.

volsnap.sys: driver for Microsoft Windows volume shadow copy.

CLASSPNP.SYS: driver for SCSI Class System Dll.

intelppm.sys: Intel Processor driver.

USBPORT.SYS

A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed. This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened. Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it. The
first actually works, and the second fails. Tracking down which drivers
in the system actually did this is difficult, generally because the trails
of the first driver have been covered by the second. However, the driver
stack for the current request can be found by examining the DeviceObject
fields in each of the stack locations.

Thanks for your help Phantom010